Field Service Technician: On-Site Tech, Customer Training

Military Spouse Jobs & VetJobs; Midland (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Military Spouse Jobs & VetJobs is seeking a field service professional to provide high-level customer service for maintenance and repair in the field. The role involves traveling to customer sites to install, test, calibrate, repair, and train on NOV products, with ongoing software and hardware upgrades and safety compliance.

Responsibilities include performing preventative maintenance, communicating field issues to departments, and completing service documentation while adhering to NOV policies

Qualifications

• Provide high level customer service for product maintenance and repair in the field.
• Travel to customer sites to inspect, install, calibrate, test, repair and train customers on NOV products.
• Conduct field upgrades of software and hardware and train customers on proper operation of the system.
• Perform preventative maintenance to minimize downtime and optimize system performance.

Responsibilities

• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated and problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Conduct preventative maintenance to minimize downtime and optimize system performance.
• Communicate field failures and feedback reports to the appropriate departments.
• Complete and submit field service documentation in a timely manner.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

Skills

Customer service

Field service

Technical guidance

Travel to sites

Job description

Military Spouse Jobs & VetJobs is seeking a field service professional to provide high-level customer service for maintenance and repair in the field. The role involves traveling to customer sites to install, test, calibrate, repair, and train on NOV products, with ongoing software and hardware upgrades and safety compliance.

Responsibilities include performing preventative maintenance, communicating field issues to departments, and completing service documentation while adhering to NOV policies