Field Service Technician - North Bergen, NJ

LG; North Bergen (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join an innovative leader in technology as a Field Service Technician, where you'll deliver exceptional customer service while maintaining and repairing LG's cutting-edge appliances. This role is perfect for those who thrive in a dynamic environment, offering a blend of hands-on technical work and customer interaction. You'll be responsible for diagnosing and fixing a variety of electronics and home appliances, ensuring top performance and satisfaction. With a commitment to professional growth and a supportive internal community, this position provides the opportunity to make a real impact while enjoying a fulfilling career in a forward-thinking company.

Benefits

Health & Well-being Programs

Professional Growth Opportunities

Employee Community Support

Qualifications

• 1+ year experience in a technical role, preferably Field Service.
• Ability to troubleshoot and repair various electronics and appliances.

Responsibilities

• Travel to customer locations for maintenance and repairs.
• Diagnose and repair major appliances and electronics.
• Ensure customer satisfaction and meet company metrics.

Skills

Technical Diagnosis

Repairing Major Appliances

Troubleshooting

Use of Diagnostic Tools

Customer Service

Education

High School Diploma or Equivalent

Tools

Diagnostic Test Equipment

Safety Equipment (PPE)

Job description

Field Service Technician - North Bergen, NJ

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in North Bergen, NJ.
*All candidates must be able to work coverage in the North Bergen, Palisades, Fort Lee, NJ metro areas.

In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home.
Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

Responsibilities:

1. Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
2. Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
3. Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
4. Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
5. Immediately and accurately process paperwork and perform data entry upon completion of each job.
6. Pre-screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer's home.
7. Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Qualifications and Requirements:

1. Minimum 1 year experience in a technical role (Field Service preferred).
2. Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products).
3. Experience in the use of tools and diagnostic test equipment.
4. Ability to properly troubleshoot, diagnose, repair and document product/system issues.
5. Valid Driver’s license in good standing.
6. Ability to obtain appropriate EPA Certification.
7. Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.