Associate Field Service Technician - Central Massachusetts - Transport

Stryker Corporation; Worcester (MA); Hybrid; Confidential; Full time

Benefits offered by this job

Health insurance

Job summary

Stryker Corporation seeks an Associate Field Service Representative to support a designated service territory and service transport-related equipment, including stretchers, transport chairs, bed frames, and temperature management systems.

You will perform quality checks, preventative maintenance, repairs, and wireless upgrades, while documenting actions in our systems and maintaining strong customer relationships on a mostly independent schedule. Travel up to 30% is expected.

Qualifications

• High School diploma required.
• Basic electronic and mechanical aptitude expected.
• Ability to document activities and reference training materials.

Responsibilities

• Support a designated service territory and service transport equipment.
• Perform quality checks, preventative maintenance, repairs, and wireless upgrades.
• Document actions in systems and maintain customer relationships.
• Work independently and collaborate with teammates on Field Service projects.

Skills

Basic electronic aptitude

Basic mechanical aptitude

Customer etiquette

Documentation skills

Education

High School diploma

Tools

Documentation software

Job description

Work Flexibility: Field-based Associate Field Service Representative – Transport

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

What you will do

Possess basic electronic and mechanical aptitude. Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades. Utilize computer software to complete documentation, order parts, reference training materials, and more. Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships. Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives. Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need

Required:

• High School diploma.
• Must be at least 21 years of age to meet our driving requirements.
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Willingness and ability to work an extended work week including nights and weekends at times

Additional Information

At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities. May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate. Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

United States of America

Pay Ranges: US10: $27.00 - $37.05 USD Hourly US20: $29.45 - $40.42 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.