Field Service Technician - Nashville, TN Metro

Merck Gruppe; Burlington (MA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to deliver exceptional technical support and expertise. This role involves installing, repairing, and maintaining water purification systems, ensuring optimal performance for customers. You will utilize your troubleshooting skills and technical knowledge to provide on-site solutions while fostering positive relationships with clients. With opportunities for growth and the chance to work with cutting-edge technology, this position is perfect for those looking to make a significant impact in the field service sector. Join a team that values innovation and diversity, and contribute to enriching lives through advanced solutions.

Benefits

Health Insurance

401(k)

Paid Time Off

Potential Incentives

Qualifications

• 3+ years of related experience in field service or electronics.
• Ability to read technical documents and work independently.

Responsibilities

• Provide professional service and maintain customer satisfaction.
• Complete work orders and maintain an accurate daily schedule.

Skills

Field Service Skills

Troubleshooting Skills

Customer Service Skills

Communication Skills

Basic IT Skills

Education

High School Diploma or GED

Tools

Field Service Software

Tools and Test Equipment

Job description

Work Your Magic with us!
Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our diverse community of people, customers, patients, and the planet. We are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

MilliporeSigma is hiring a Field Service Technician. In this role, you will play a crucial part in delivering exceptional technical support and expertise to our customers. You will work with state-of-the-art equipment, providing on-site solutions and ensuring optimal product performance.

You will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Nashville, TN Metro area. Backup support to neighboring territories may also be required.

Responsibilities:

1. Provide professional service promptly, respecting all customer on-site rules and regulations, including good housekeeping practices.
2. Complete Work Orders and related documentation accurately and daily.
3. Provide customers with documentation of work completed, such as Service Reports and Qualification Reports.
4. Maintain an accurate daily schedule, communicate proactively with customers, and adapt to repairs.
5. Notify management if schedules impact customer satisfaction or work completion.
6. Maintain inventory accuracy and tools/test equipment in proper working order.
7. Generate leads for hardware, consumables, and service contracts using CRM tools.
8. Assist with custom system installations with support from supervisors or specialized teams.

This position may include overnight travel, additional territory coverage, and work outside normal hours, including nights, weekends, and holidays as needed.

Physical Attributes:

• Lifting up to 66 pounds unassisted; maneuvering up to 165 pounds with assistance.
• Pushing and pulling force up to 60 pounds.
• Various physical activities such as sitting, standing, reaching, bending, climbing, etc.
• Occasional use of a respirator.
• Visual acuity of 20/40 with color differentiation ability.

Who You Are:

Minimum Qualifications:

• High School diploma or GED with 3+ years of related experience or skills in field service, trades, or military electronics.

Preferred Qualifications:

• Electronics background and experience.
• Ability to read technical documents.
• Proficiency with tools and test equipment.
• Strong troubleshooting skills.
• Excellent communication and customer service skills.
• Proactive and adaptable with documentation skills.
• Basic IT skills and experience with field service software.
• Ability to work independently.

Pay Range: $29-50/hour. Benefits include health insurance, 401(k), paid time off, and potential incentives.

We value diversity and inclusion, fostering a culture that encourages growth and innovation. Join us and make a difference!