Field Service Technician - Nashville, TN Metro

Merck Group; Burlington (MA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this vital role, you will deliver exceptional technical support, ensuring optimal performance of advanced equipment through on-site solutions. Your responsibilities will include installing and repairing water purification systems, maintaining schedules, and managing inventory. This position offers the chance to work independently while collaborating with customers and providing high-quality service. If you're proactive, detail-oriented, and have a passion for technical support, this opportunity is perfect for you.

Benefits

Health Insurance

401(k)

Paid Time Off

Company Vehicle

Potential Incentive Bonuses

Qualifications

• 3+ years of relevant experience in field service or skilled trades.
• Experience with electronics and technical documentation.

Responsibilities

• Provide timely professional service and complete work orders accurately.
• Document work thoroughly and maintain schedules.

Skills

Field Service Experience

Troubleshooting Skills

Customer Service Skills

Technical Documentation

Basic IT Skills

Education

High School Diploma or GED

Tools

Testing Tools

Job description

Work Location: Burlington, Massachusetts
Shift:
Department: LS-SL-LAHA LW Biom USA
Recruiter: Beverly Dellisola

This information is for internal use only. Please do not share outside of the organization.

Your Role:

MilliporeSigma is hiring a Field Service Technician. In this role, you will play a crucial part in delivering exceptional technical support to our customers. You will work with advanced equipment, providing on-site solutions to ensure optimal product performance.

You will be responsible for installing, repairing, performing preventative maintenance, and qualifying water purification systems in the Nashville, TN Metro area, with backup support for neighboring territories.

Responsibilities include:

• Providing timely professional service, completing work orders accurately, and respecting customer site rules.
• Documenting work thoroughly and providing necessary reports.
• Maintaining schedules, communicating proactively with customers, and managing inventory and tools.
• Generating leads via CRM, supporting system installations, and maintaining equipment calibration.

This position involves occasional overnight travel, additional travel for training and coverage, with a company vehicle provided. Expense reports are due biweekly.

Work outside normal hours may be required, including emergency services during nights, weekends, and holidays.

Physical requirements include lifting up to 66 pounds unassisted, moving up to 165 pounds with assistance, and physical activities like bending, reaching, and climbing.

Who You Are:

• Minimum Qualifications: High School diploma or GED plus 3+ years of relevant experience in field service, skilled trades, or military electronics.

Preferred Qualifications:

• Experience with electronics, technical documentation, and testing tools.
• Strong troubleshooting skills, excellent communication, and customer service skills.
• Proactive, collaborative, and detail-oriented with good documentation skills.
• Basic IT skills and ability to work independently.

Pay Range: $29-$50/hour. Compensation will consider location, skills, experience, and other factors. Benefits include health insurance, 401(k), paid time off, and potential incentive bonuses.

The company is an Equal Employment Opportunity employer. Discrimination or retaliation against applicants or employees is prohibited and should be reported to HR or compliance.