Field Service Technician - Minnesota

Kodak Alaris Inc.; Minnesota; On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Flexible time off

Health, dental, and vision coverage

401(k) plan with company match

Paid parental leave

Job summary

Kodak Alaris Inc. in Minnesota is seeking a Field Service Technician responsible for on-site repairs and installations of systems. The role involves managing territories, providing training, and ensuring customer satisfaction through preventive maintenance. Candidates should have at least 3 years of field service experience and a high school diploma or GED.

The position offers competitive hourly pay and a flexible benefits program including health coverage and paid time off.

Qualifications

• 3 or more years of related field service experience.
• A working knowledge of PC operating systems and software applications.
• Basic knowledge of computer networking required.

Responsibilities

• On-site repairing and installing company and multi-vendor systems.
• Ensure customer satisfaction with preventive maintenance advice.
• Provide operator training and ongoing customer support.

Skills

PC operating systems knowledge

Software applications

Basic computer networking

Field service experience

Education

High school diploma or GED

Job description

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.

The Alaris division of Kodak Alaris is a leading provider of information capture solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award-winning range of scanners, software and services are available worldwide, and through our network of channel partners.

This individual will be responsible for on-site repairing and installing company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Primary responsibility is to ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
• Performs necessary installation, servicing and preventative maintenance of equipment.
  Provides operator training and ongoing support and education for customers including new products and programs, etc.
• Acts as customer liaison and help drive customer issues to resolution.
  Drives revenue growth initiatives as assigned by management.
• Maintains company assets in accordance with company guidelines.
• Ensures all customers and company policies are adhered to
• Consistently meets all performance goals.
• Lift up to 50 lbs
• Maintain clean driving record to company requirements.

Skills and/or Knowledge Specification

• A working knowledge of PC operating systems, software applications and basic knowledge of computer networking
• 3 or more years of related field service experience
• High school diploma or GED required

Compensation: $25.00 - $28.00 per hour, contingent on level of relevant experience

Kodak Alaris is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.