Field Service Technician (Midwest/West North Central)

Natus Sensory Inc.; Schaumburg (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Wellness Program

Dental & Vision Benefits

401(k)

4 weeks PTO

Floating holidays

Company holidays

Tuition reimbursement

Job summary

Natus Sensory is seeking a Field Service Technician to perform maintenance, installation, and support of diagnostic equipment across the Midwest region, including Illinois. You will install, upgrade, troubleshoot, and train customers onsite.

Ideal candidates have 3–5 years in the medical device field, strong problem-solving, and clear communication. This role emphasizes quality, patient-first care, collaboration, and reliable scheduling in a fast-paced environment with travel.

Qualifications

• Typically requiring 3–5 years of experience in the Medical Device field.
• Ability to perform maintenance, installation, upgrades, and repairs on complex equipment.
• Strong problem-solving and the ability to document and communicate findings clearly.

Responsibilities

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Installs, operates, maintains, upgrades, repairs and modifies equipment.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Maintains effective customer communications, relations, and provides onsite training.

Skills

Maintenance & technical support

Job description

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.

Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support - and greater peace of mind.

Job Function: Service

Job Family: Field Services

Territory: (Midwest/West North Central) Iowa, Illinois, Nebraska, Minnesota, South Dakota, North Dakota, Missouri, Kansas, Colorado, Wyoming, and Wisconsin

Job Overview

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.


• Installs, operates, maintains, upgrades, repairs and modifies equipment.


• Analyzes and evaluates products and related performance.


• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.


• Maintains effective customer communications, relations, and provides onsite training.

Responsibilities

At this role level the preferred candidate is fully proficient in most functional tasks and demonstrates a comprehensive understanding of their area of specialization. Responsibilities include collaborating with team members to solve complex problems, proactively identifying and addressing quality issues, and preventing potential disruptions within their scope of work. The individual is expected to document and present research, recommendations, and complex information in a clear and accessible manner to both internal and external audiences.

This role provides technical guidance to colleagues, anticipates process and capacity challenges, and develops effective solutions to maintain project timelines and quality standards. The individual is capable of managing multiple components of large projects, balancing time and resources to meet deadlines, and ensuring alignment with quality and cost objectives.

Contribute to the team's success by embracing our guiding principles and behaviors and actively participating in a culture that puts our Patient first. You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Experience Required

Individuals at this level are fully proficient in most functional tasks and bring strong technical or professional knowledge to their role. Typically requiring 3-5 years of experience in the Medical Device field, they are capable of handling complex assignments, managing parts of larger projects, and providing technical guidance to peers. Experience should demonstrate problem-solving, collaboration, and the ability to document and present complex information clearly.

Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.

What We Offer!

• Medical Plans


• Wellness Program


• Dental & Vision Benefits


• EAP Services


• Legal Services


• 401(k)


• 4 weeks of PTO


• 2 Floating Holidays


• 7 Company Holidays


• HSAs (Employer HSA contribution available, dependent on plan selection.)


• Dependent Care FSA


• Disability Benefits,


• Life Insurance Benefits


• Tuition reimbursement and more!

Join Natus Sensory today. Confidence in every Sense.

Natus is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus' policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.