Field Service Technician / Mechanical Assembler

ProMach; Fairfield (NJ); On-site; USD 41,000 - 55,000; Full time

Job summary

ProMach is seeking a Field Service Technician to support installation, startup, and service of Pace machinery at customer sites. The role emphasizes troubleshooting, functional testing, and delivering superior customer experiences in a fast‑paced environment.

The successful candidate will have strong mechanical and electrical skills, comfort with wiring diagrams, and the ability to train customers. Travel, both domestic and international, is a key aspect of the job.

Qualifications

• High School Diploma or higher; associate degree preferred.
• Strong mechanical and electrical background with start‑up/repair experience.
• Basic knowledge of Allen Bradley PLCs and wiring schematics.
• Ability to read and understand engineering drawings and wiring diagrams.
• Proficient in Microsoft Office for technical reports and training materials.
• Excellent communication and customer service skills; focus on getting customers up and running.
• Willingness to travel up to 75% domestically and internationally.

Responsibilities

• Install Pace automated machinery at customer sites (electrical and mechanical).
• Perform in‑factory startup/commissioning and troubleshoot to meet contract efficiency.
• Repair/maintenance at customer locations; conduct audits and upgrades.
• Generate detailed service reports and recommend spare parts or upgrades.
• Engage customers for aftermarket opportunities and training.
• Set up/testing of variable frequency drives and servo controllers.
• Conduct factory acceptance testing on new equipment at the facility.

Skills

Mechanical background

Electrical background

Allen Bradley PLCs

Wiring schematics

Microsoft Office

Customer service

Problem solving

Training delivery

Travel readiness

Education

High School Diploma

Associate's Degree in related technical field

Tools

Allen Bradley PLCs

Microsoft Office

Job description

• you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.
  

• you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.
  

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention?

Keep reading.

Pace Packaging

is seeking a talented Field Service Technician to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service. The successful candidate will demonstrate excellent technical installation, start-up and troubleshooting skills.

Does this work interest you?

• Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
• Perform in‑factory startup/commissioning of Pace machinery at customer location. The technician is required to troubleshoot and make adjustments in order to achieve the machine efficiency rates per the contract. Training plant personnel is required.
• Perform in‑factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow‑up operator training.
• Generate detailed service reports.
• Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
• Set up and testing of variable frequency drives, and servo controllers.
• Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility.

What’s in it for you?

There’s no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career and find professional happiness.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental and well‑being programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits — you are eligible on your first day of employment!

Base Salary Range: $30.00/hr - $40.00/hr.

• High School Diploma, Associate's Degree in related technical field (mechanical and electrical) preferred.
• Strong mechanical and electrical background with custom machine start‑up/repair/maintenance experience preferred.
• Basic knowledge of Allen Bradley Programmable Logic Controllers.
• Ability to read & understand engineering designs, including wiring schematics.
• Proficient in Microsoft Office software for technical reports and training requirements.
• Good communication and interpersonal skills and a strong customer service focus to work toward getting a customer up and running as soon as possible.
• Good problem‑solving skills and independent judgment.
• Ability to conduct a high level training program with customer personnel on equipment.
• Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.
• Willingness to travel up to 75% of the time, both domestic and internationally. Non‑travel time will be spent working in the plant.

Pro Mach, Inc.

We have been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.