Field Service Technician – Low-Voltage A/V Systems

Quest International Inc.; New York (NY); On-site; USD 29,604 - 45,433; Full time

Benefits offered by this job

Competitive pay

Reimbursement for travel and expenses

Predictable scheduling

Job summary

A leading technology service provider is seeking a Field Service Technician to work across the New York region. This hands-on role involves installing, troubleshooting, and repairing low-voltage A/V systems in various customer environments. Ideal candidates should have experience in field service, excellent communication skills, and the ability to work independently. The position requires a valid driver's license and the ability to handle equipment-related tasks safely. Competitive pay and growth opportunities available.

Qualifications

• Demonstrated real, applied field experience with low-voltage A/V systems.
• Ability to read technical drawings, schematics, and manuals.
• Hands-on experience with displays, speakers, racks, and related A/V hardware.

Responsibilities

• Install, maintain, troubleshoot, and repair low-voltage A/V systems.
• Perform on-site diagnostics and FRU-level repairs.
• Communicate clearly with customers regarding service scope.

Skills

Installation of low-voltage A/V systems

Troubleshooting skills

Customer communication

Tools

A/V hardware

Hand tools

Job description

Field Service Technician – Low-Voltage A/V Systems

Field Service Technician – Low-Voltage A/V Systems

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Quest International partners with healthcare, life science, and industrial OEMs worldwide to deliver high-reliability aftermarket technical services. Our capabilities span field service, depot repair, warehousing and logistics, and customer care, supporting mission-critical equipment where uptime matters.

Founded in 1982, Quest has built long-term partnerships with Fortune 500 companies by delivering consistent, compliant, and technically precise service. Our operations are certified to ISO 9001, ISO 13485, ISO 14001, ISO 27001, ANSI/ESD standards, and we hold FAA Part 145 Repair Station and EASA Part-145 approvals.

Quest is built for professionals who value accountability, safety, technical rigor, and doing the job right the first time.

Learn more at www.questinc.com

.

Role Description

Company Description

Quest International partners with healthcare, life science, and industrial OEMs worldwide to deliver high-reliability aftermarket technical services. Our capabilities span field service, depot repair, warehousing and logistics, and customer care, supporting mission-critical equipment where uptime matters.

Founded in 1982, Quest has built long-term partnerships with Fortune 500 companies by delivering consistent, compliant, and technically precise service. Our operations are certified to ISO 9001, ISO 13485, ISO 14001, ISO 27001, ANSI/ESD standards, and we hold FAA Part 145 Repair Station and EASA Part-145 approvals.

Quest is built for professionals who value accountability, safety, technical rigor, and doing the job right the first time.

Learn more at www.questinc.com

.

Role Description

Quest International is hiring a Field Service Technician – Low-Voltage A/V Systems for a full-time, field-based role supporting customers across the Chicago, IL region.

This is a hands-on field service position, not an internal IT, helpdesk, or desk-based role. Technicians in this position work independently at customer sites installing, troubleshooting, servicing, and repairing low-voltage A/V and electro-mechanical systems in regulated and enterprise environments.

You will represent Quest onsite, manage your own service calls, and deliver professional, technically sound service in environments where performance, safety, and documentation matter.

What You’ll Do

• Install, maintain, troubleshoot, and repair low-voltage A/V systems
• Perform on-site diagnostics and FRU-level repairs
• Mount displays, speakers, racks, and related A/V hardware
• Run, terminate, test, and verify cabling (Cat5/Cat6, HDMI, Coax, USB)
• Interpret technical drawings, schematics, and service documentation
• Conduct site surveys and validate system operation
• Communicate clearly with customers regarding service scope and resolution
• Document service activity accurately and in compliance with standards
• Support system training and basic customer handoff as required
• Follow all safety, compliance, and quality procedures

This role requires physical, equipment-facing work in active customer environments.

Required Qualifications (Hands-On Experience Required)

Candidates must demonstrate real, applied field experience with low-voltage A/V systems.

Required:

• Proven experience installing and servicing low-voltage A/V systems
• Strong troubleshooting and diagnostic skills
• Ability to read and interpret technical drawings, schematics, and manuals
• Hands-on experience with:
• Displays, speakers, racks, and related A/V hardware
• Signal cabling and termination
• Strong customer-facing communication skills
• Ability to work independently in the field
• Familiarity with safety standards and best practices for low-voltage systems
• Ability to lift up to 50 lbs., climb, bend, and work in tight spaces
• Valid driver’s license

Preferred / Plus Qualifications

• Additional A/V field service experience
• CCTV or low-voltage systems exposure
• Equipment-focused technical certifications
• Experience working in regulated or enterprise environments

Important Clarification

This position is not:

• IT helpdesk
• Desktop support
• Network administration
• Systems or cybersecurity engineering

Candidates whose background is primarily IT support or software-focused without hands-on A/V field service experience will not be considered.

Why Quest International

• Competitive pay with long-term growth potential
• Monday–Friday structure with predictable scheduling
• Paid travel and expense reimbursement
• Exposure to complex, real-world A/V and technical environments
• Clear technical growth paths
• A professional, accountability-driven culture that values skilled field technicians

Equal Opportunity Statement

• Quest International is an equal opportunity employer. Employment decisions are based on job-related qualifications, skills, and business needs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Repair and Maintenance

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