Field Service Technician (Los Angeles)

Circadia Health; El Segundo (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Stock options

Medical coverage

401(k)

Paid time off

Job summary

Circadia Health is seeking a Field Service Technician to provide on-site support for customers and healthcare facilities, monitor the Circadia tablet, and assist with installations of Circadia C100 devices.

You will troubleshoot hardware, configure basic IT networking, and maintain asset inventories while traveling to sites as needed. This role demands strong communication and hands-on technical skills in a dynamic healthcare tech environment.

Qualifications

• High school diploma or equivalent; technical/vocational training a plus.
• 1+ years of experience in a field service, IT support, or technical customer support role.
• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users, both by phone and in person

Responsibilities

• Provide phone and on-site customer support for technical queries and issues.
• Monitor and troubleshoot the Circadia tablet to ensure smooth operation.
• Assist in installation of Circadia C100 devices at healthcare facilities with vendors.
• Perform routine hands-on maintenance and IT setup for medical equipment.
• Handle basic IT networking tasks (Wi-Fi, VLAN) to resolve connectivity issues.
• Mount and install equipment securely using power tools.
• Maintain accurate asset/inventory records and documentation.
• Thrive in a fast-paced environment and manage multiple tasks efficiently.

Skills

Customer service

Technical support

Hardware troubleshooting

IT networking basics

Field service

Communication skills

Education

High school diploma or equivalent

Tools

Power tools

Tablet devices

Job description

About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

• Contactless sensing that monitors respiration and motion with medical-grade accuracy

• Native predictive models that detect 85% of preventable adverse events several days in advance

• Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

About the Role

As a Field Service Technician, you will play a crucial role in providing top-tier support to our customers while contributing to the success of our cutting-edge medical technology. Together, we can make a difference in the healthcare industry and improve patient outcomes. We are excited for you to be a part of our passionate and dedicated team!

What You'll Do

• Customer Support Excellence: As a Customer Support Specialist, you will be the frontline representative for our customers. You will provide both phone and on-site support, addressing technical queries, resolving issues, and ensuring our customers' needs are met with professionalism and efficiency.
• Device Monitoring and Troubleshooting: Your expertise in monitoring and troubleshooting the Circadia tablet will be essential to maintain smooth operations and promptly address any technical challenges that arise.
• Device Installation and Coordination: You will actively participate in the installation process of the Circadia C100 devices at designated healthcare facilities. This will involve collaborating with contracted vendors to ensure seamless and efficient installation.
• Hands-on Device Maintenance and IT Setup: You will be responsible for routine hands-on maintenance, IT setup, and configuration of medical equipment. Your technical prowess will contribute to the smooth functioning of our devices, optimizing their performance for our customers.
• Basic IT Networking Knowledge: A solid understanding of basic IT networking, including Wi-Fi VLAN configuration, will enable you to troubleshoot and resolve network-related issues, ensuring seamless connectivity for our devices.
• Equipment Mounting and Installation: Utilizing your expertise with power tools and equipment, you will perform precise mounting and installation of our medical devices, ensuring they are securely in place for optimal functionality.
• Asset Management: You will diligently audit and maintain an asset management list, ensuring accurate records of all devices and equipment.
• Adaptability and Fast-Paced Environment: You thrive in a dynamic, fast-paced environment and can handle multiple tasks with precision and composure, ensuring our customers' needs are promptly met.

Qualifications

• High school diploma or equivalent; technical/vocational training a plus
• 1+ years of experience in a field service, IT support, or technical customer support role
• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users, both by phone and in person
• Hands-on troubleshooting experience with hardware/devices, ideally tablets or similar electronic equipment
• Basic understanding of IT networking fundamentals (Wi-Fi, VLAN configuration) sufficient to diagnose and resolve connectivity issues
• Comfortable using power tools and performing physical installation/mounting work
• Strong organizational skills and attention to detail, with experience maintaining accurate records or asset/inventory logs
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Valid driver's license and ability to travel to healthcare facility sites as needed
• Ability to lift and carry equipment (specify weight, e.g., up to 25-50 lbs) and perform installation work that may include reaching, bending, or working at heights

Nice-to-Haves

• Prior experience installing or maintaining medical or healthcare-related equipment
• Experience coordinating with third-party vendors or contractors
• Bilingual (English/Spanish) - a plus given the Los Angeles market

$60,000 - $72,000 a year

As a full-time [Title], you will be employed by Circadia Health, Inc. The anticipated annual base salary range for this full-time position is $[range]. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience, and location.

Annual salary is only one part of an employee's total compensation package at Circadia Health. We also offer:

• Meaningful employee stock options
• 100% company-paid medical, dental, and vision coverage
• 401(k)
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Impact: your work will influence care decisions for tens of thousands of seniors every day.
• Culture: hard-working, mission-driven, and collaborative — with weekly and monthly social events like yoga, beach bonfires, and Wednesday/Friday team lunches.

As a full-time Field Service Technician, you will be employed by Circadia Health, Inc. The anticipated annual base salary range for this full-time position is $60,000 - $72,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience, and location.

Annual salary is only one part of an employee's total compensation package at Circadia Health. We also offer:

• Meaningful employee stock options
• 100% company-paid medical, dental, and vision coverage
• 401(k)
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Impact: your work will influence care decisions for tens of thousands of seniors every day.
• Culture: hard-working, mission-driven, and collaborative — with weekly and monthly social events like yoga, beach bonfires, and Wednesday/Friday team lunches.

Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.