Field Service Technician Level II - Central Ohio

K Group Companies; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading tech service provider in Central Ohio is seeking a dedicated Field Service Technician II to join their team. This role involves overseeing installations, managing service tickets, and mentoring junior installers, ensuring high customer satisfaction and smooth operations. The ideal candidate will have a strong background in construction trades and telecommunication systems, along with leadership skills.

Benefits

Competitive salary based on experience

Bonuses and commissions

PTO and VTO

Employer-paid health, dental, vision, and disability insurance

401k with company contributions

Profit sharing

Qualifications

• At least 2 years in a construction trade.
• Ability to read architectural drawings.
• Valid US Driver’s license.

Responsibilities

• Manage project and service tickets efficiently.
• Lead and mentor Level 1 installers.
• Configure and commission systems reliably.

Skills

Knowledge of electricity

Field experience

Team management

Telecommunication knowledge

Job description

Field Service Technician Level II - Central Ohio

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area!

The Field Service Technician Level II will perform all responsibilities of a Level 1 installer, with additional skills, training, certifications, and leadership abilities to lead installation teams. The role includes configuring and programming devices, overseeing system commissioning, and providing customer training on basic operations. This position is key to ensuring smooth installations and high customer satisfaction.

Responsibilities:

• Perform all Level I installer duties, following documentation to maintain high standards
• Manage project and service tickets efficiently, ensuring prompt updates
• Understand project scopes and deliver results accordingly
• Lead and mentor Level 1 installers, fostering team growth
• Communicate effectively with project teams and clients
• Work with nurse call, access, and video surveillance systems
• Pursue professional development, focusing on leadership and communication
• Perform Factory Authorized Testing (FAT) on products
• Configure and commission systems reliably
• Accept additional duties as needed

Qualifications:

• At least 2 years in a construction trade
• Knowledge of electricity (high/low voltage)
• Field experience and telecommunication knowledge (TCP/IP, networking, VoIP)
• Ability to read architectural drawings
• Team management experience
• Experience with service ticketing and systems like fire, CCTV, intrusion, nurse call
• Valid US Driver’s license

About K Group Companies

K Group is a locally owned tech service provider established in 1980, serving clients nationwide with a focus on Michigan. We value excellence, innovation, collaboration, and inclusivity.

Why Work Here?

Join a focused, team-oriented environment. We’re a trusted West Michigan provider with over 40 years of experience, fostering strong relationships and a collaborative culture.

Benefits:

• Competitive salary based on experience
• Bonuses and commissions
• PTO and VTO
• Employer-paid health, dental, vision, and disability insurance
• 401k with company contributions
• Profit sharing