Field Service Technician Level II - Central Ohio (copy)

K Group Companies; Ohio; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology service provider in Central Ohio is seeking a Field Service Technician II to enhance their installation team. This role involves advanced installation skills, team leadership, and ensuring customer satisfaction through quality service. The ideal candidate will have a strong background in construction trades and technical systems, contributing to a collaborative work environment.

Benefits

Competitive salary based on experience

Bonus and commission programs

Employer-paid health, dental, vision, disability insurances

401k with company contributions

Profit sharing opportunities

PTO, VTO

Qualifications

• Minimum 2 years in a construction trade.
• Hands-on experience in the field.
• Ability to read architectural drawings.

Responsibilities

• Perform all Level I installation and service duties.
• Lead and delegate tasks within the team.
• Mentor Level 1 installers and maintain standards.

Skills

Electricity knowledge

Telecommunication skills

Team management

Communication skills

Job description

Field Service Technician Level II - Central Ohio

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Overview: We are seeking a dedicated Field Service Technician II to join our team in the Central Ohio area! This role involves performing responsibilities of a Level I installer, with additional advanced skills, training, certifications, and leadership abilities to lead installation teams. The technician will configure and program devices, oversee system commissioning, and provide customer training, ensuring high standards of installation and customer satisfaction.

Responsibilities:

• Perform all Level I installation and service duties following documentation standards.
• Manage project and service tickets efficiently, providing timely updates.
• Understand project scopes and ensure task completion with quality results.
• Lead and delegate tasks within the team, fostering collaboration and growth.
• Mentor Level 1 installers, maintaining standards and seeking feedback.
• Communicate effectively with project teams and clients.
• Work with nurse call, card access, and video surveillance systems.
• Pursue professional development, especially in leadership and communication.
• Perform Factory Authorized Testing (FAT) to ensure quality standards.
• Configure systems and ensure successful commissioning.
• Accept additional duties as needed to support business operations.

Qualifications:

• Minimum 2 years in a construction trade.
• Knowledge of electricity (high/low voltage).
• Hands-on experience in the field.
• Basic telecommunication and networking skills (TCP/IP, VoIP).
• Ability to read architectural drawings.
• Team management experience.
• Experience with project scope and service ticketing.
• Knowledge of fire, CCTV, intrusion, nurse call systems.
• Excellent communication skills.
• Valid US Driver’s license.

About K Group Companies: A locally owned technology service provider established in 1980, serving clients across the US, with a focus on Michigan. We value excellence, creativity, collaboration, and innovation.

Why Work Here? A focused, team environment with over 40 years of experience in technology solutions, committed to building reliable relationships with customers and employees alike.

Compensation & Benefits:

• Competitive salary based on experience.
• Bonus and commission programs.
• PTO, VTO.
• Employer-paid health, dental, vision, disability insurances.
• 401k with company contributions.
• Profit sharing opportunities.