Field Service Technician (Level 3)

PepsiCo; Kalamazoo (MI); On-site; USD 46,838 - 52,348; Full time

Job summary

PepsiCo is seeking a skilled installation and maintenance technician to service vending, cooling, fountain, ice and frozen beverage equipment at customer sites in Kalamazoo and surrounding areas. The role encompasses installation, repair, and preventative maintenance, with EPA certification compliance.

Diagnose problems, document work on the e-pad after each call, and maintain safety standards. Some locations may require CDL and state certifications; travel to customer sites is common.

Qualifications

• Must be 18 years or older.
• CDL license with Non-Excepted Interstate Status (if applicable)
• Pass DOT Physical and DOT Road-test if required
• Adhere to DOT Regulations
• Requires applicable state/local and EPA refrigeration certifications
• Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
• Ability to communicate effectively in English if CDL required

Responsibilities

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Repair and maintain sealed refrigeration systems
• Complete all refrigerant documentation in accordance with EPA regulations
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts * Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete documentation on e-pad
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Maintain OEM certifications
• Regular, reliable, predictable attendance

Skills

Mechanical knowledge

Troubleshooting

Customer service

Electrical literacy

Tools

HVAC equipment installation

Refrigeration systems

Plumbing basics

Job description

PBNA $34.10 / hour

A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain, ice and frozen beverage equipment at customer accounts. Also repairs sealed refrigeration systems.

Local and/or state refrigeration and EPA certification required. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact.

May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday. Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

Primary Accountabilities

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Repair and maintain sealed refrigeration systems
• Complete all refrigerant documentation in accordance with EPA regulations
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect lines
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts * Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete documentation on e-pad
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Maintain OEM certifications
• Regular, reliable, predictable attendance

Basic Qualifications

• 18 years or older
• 21 years or older if Valid U.S. CDL Required
• CDL license with Non-Excepted Interstate Status (if applicable)
• Pass DOT Physical and DOT Road-test if required
• Adhere to DOT Regulations
• Requires applicable state/local and EPA refrigeration certifications
• Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
• Ability to communicate effectively in English if CDL required

Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.

Helpful Experience

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement.