Field Service Technician

West Avenue Compassion; Kankakee, Northern (IL, KY); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement benefits

Job summary

PepsiCo Beverages North America seeks a skilled Field Service Technician to install, maintain, repair, and service vending, cooling and fountain equipment at customer sites. You will diagnose issues, work independently, and interact with customers while ensuring equipment operates safely and efficiently.

Responsibilities include installations, preventive maintenance, scheduling service calls, documenting work, and maintaining inventory.

Qualifications

• CDL license with appropriate status if required.
• Ability to communicate effectively in English.

Responsibilities

• Repair and perform preventative maintenance on marketing equipment.
• Unload and reload products as necessary.
• Educate customers on basic equipment repair and upkeep procedures.
• Install equipment and connect lines and utilities.
• Prioritize and schedule service and PM calls.
• Drive to locations and perform required repairs.
• Collect accurate customer information and complete paperwork.
• Maintain parts inventory on service truck.
• Build positive relationships with customers at calls.

Skills

CDL License

Hand tools

Power tools

English communication

Education

CDL certification requirements

Tools

Wrench

Screwdrivers

Job description

A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact. May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

PRIMARY ACCOUNTABILITIES:

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep proceduresInstall equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect linesFill installed equipment and adjust to proper mixture
• Prioritize and schedule service and PM calls to meet customer service windows
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete paperwork on job and call in paperwork every two hours
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Regular, reliable, predictable attendance

Job Requirements

BASIC QUALIFICATIONS:

• 18 years or older
• 21 years or older if CDL Required
• Valid U.S. CDL licensewith Non-Excepted Interstate Status (if applicable)

Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.

• Pass DOT Physical and DOT Road-test (if required)
• Adhere to DOT Regulations
• Senior technician requires certification in refrigeration
• Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
• Ability to communicate effectively in English if CDL required

HELPFUL EXPERIENCE:

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

PepsiCo Beverages North America offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility. This may include: healthcare insurance (medical, dental, vision, disability, health and dependent care reimbursement accounts), retirement benefits, Employee Assistance Program (EAP), Insurance (Accident, Group, Legal, Life), paid time off (subject to eligibility, including paid parental leave, vacation, sick, and bereavement).

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