Field Service Technician Lead

CACI International Inc.; Doral (FL); On-site; USD 47,000 - 97,000; Full time

Job summary

A leading company is seeking an experienced Field Service Technician Lead to support U.S. Southern Command in Doral, Florida. The role involves overseeing technicians, managing technology projects, and ensuring system performance. Candidates should have a Bachelor's degree and extensive experience in IT systems.

Benefits

Comprehensive benefits including healthcare

Flexible benefits

Access to learning resources

Retirement support

Continuing education

Qualifications

• 8–12 years of experience in IT Systems and Networks Maintenance and Repair.
• Active secret clearance required.

Responsibilities

• Oversees training and employment of Field Service Technicians.
• Plans and leads major technology projects.
• Troubleshoots system performance issues.

Skills

Leadership

Technical Expertise

Problem Solving

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

C5IM systems

Audio/Visual equipment

Cat 6 cable

Fiber optic cable

Job description

Field Service Technician Lead

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking an experienced and highly skilled Field Service Technician (FST), Lead to join our team supporting our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. This position is contingent upon award.

The ideal candidate will be responsible for overseeing and optimizing the training and employment of SCITES 2 contract Field Service Technicians operating in CONUS and OCONUS locations, while improving processes and technology solutions. The FST Lead will ensure SCITES 2 technology implementations and staffing are aligned with USSOUTHCOM Objectives, playing a crucial role in the implementation of Enterprise Information Environment (EIE) technology capabilities across USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES).

Key Responsibilities:

1. Provides installation of C5IM systems/sub-systems and supporting systems; performs technical services for operations and maintenance; integrates Audio/Visual equipment; installs cables including Cat 6, fiber optic, control cable, IPTV, and speaker wire for Enterprise Service Desk (ESD) services.
2. Tests components to ensure cables and equipment meet specifications.
3. Troubleshoots and determines system performance issues, providing solutions.
4. Supports the removal and proper disposal of obsolete systems and equipment, adhering to procedures.
5. Supports technical solutions implementation, installs interfaces, and ensures device operation.
6. Manages installation, integration, testing, and management of systems supporting DAO personnel.
7. Possesses and applies comprehensive knowledge across key tasks and high-impact assignments.
8. Plans and leads major technology projects.
9. Functions as a technical expert across multiple projects.
10. May supervise team members.

Required Qualifications:

• Active secret clearance.
• Bachelor’s degree in IT, Computer Science, or related field.
• 8–12 years of experience in IT Systems and Networks Maintenance and Repair.
• DoD 8140 Intermediate or equivalent industry certification (SEC+, CCNA, CASP, etc.).

Preferred Qualifications:

• Project Management Professional (PMP).
• Experience in large, distributed IT enterprise environments.
• Experience supporting DoD in the field.
• Experience with installation, repair, and testing of technology systems in remote areas.
• Experience with FOC and copper cable repair.
• Knowledge of DevOps practices and principles.

What You Can Expect:

A culture of integrity. At CACI, we prioritize character and innovation, supporting our team members in fulfilling our mission to ensure national safety.

An environment of trust. We value each employee’s contributions and offer flexible benefits and access to learning resources.

A focus on continuous growth. We aim to advance critical missions and foster career development.

Your potential is limitless. So is ours. Learn more about CACI here.

Pay Range: The salary range for this position is $47,100 - $96,500, influenced by various factors including location, experience, and certifications. We offer comprehensive benefits including healthcare, wellness, financial, retirement, family support, continuing education, and time off. Learn more here.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.