Copier Field Service Technician - Grand Rapids MI

Applied Innovation; Grand Rapids (MI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO

Personal holiday

Benefits package

401(k) plan

Career growth

Job summary

Applied Innovation in Grand Rapids, MI is seeking a dependable Field Service Technician to service office equipment at customer sites. The full-time role runs Monday–Friday, 8:00 AM–5:00 PM, with a company vehicle and gas card supplied.

Training is provided; prior field experience is helpful but not required. You will diagnose, repair, and maintain multifunction devices, build strong customer relationships, and document service activities.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license with a clean driving record is required.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network concepts is helpful.
• Prior field service or technical repair experience is a plus.

Responsibilities

• Repair, maintain, and service multifunction devices.
• Maintain an assigned service territory and provide high-quality service.
• Diagnose and troubleshoot equipment issues accurately.
• Collaborate with technicians and internal teams to meet customer needs.
• Maintain inventory of parts, tools, and service documentation.
• Follow safety guidelines and service procedures.
• Operate a company vehicle safely and professionally.
• Represent Applied Innovation positively in customer interactions.

Skills

Mechanical aptitude

Technical aptitude

Troubleshooting

Organization

Communication

Time management

Customer focus

Independence

Teamwork

Core values alignment

Education

High School Diploma or equivalent

Tools

Canon certification

Ricoh certification

Job description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands‑on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required. This role includes driving a company‑provided vehicle to customer locations, with a gas card, required tools, and training provided by the company.

Duties and Responsibilities:

• Repair, maintain, and service a wide variety of ofmultifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Minimum Qualifications:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem‑solving skills.
• Excellent organization, communication, and time management skills.
• Ability to plan work effectively and manage multiple service calls.
• Customer‑focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization’s core values.

Education/License/Experience Requirements:

• High School Diploma or equivalent education required.
• Valid Driver’s License with a good driving record required.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus, but not required.

What We Offer:

• Competitive pay.
• Paid holidays, PTO, plus 1 personal holiday.
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short‑term disability coverage.
• 401(k) plan with company match.
• Opportunities for career growth and advancement within a growing, family‑owned business.