Field Service Technician (Kansas City)

AssetWatch, Inc.; Kansas City (MO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Stock options

Retirement plan match

Unlimited PTO

Job summary

AssetWatch is seeking a Field Service Flight Technician to install, test and service its Condition Based Monitoring solutions at client sites. The role requires up to 100% travel, overnight and air travel, with occasional weekends, and is based in the Kansas City area.

You will work autonomously to support engineering initiatives, maintain service records, and ensure customer satisfaction while representing the company professionally.

Qualifications

• 3+ years of experience in the field service industry desired.
• Experience with travel-related work.
• Experience with hand tools, air tools and large specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment and systems.
• OSHA 10 certification preferred (OSHA 30 can be taught on hire).

Responsibilities

• Install, test, and service AssetWatch Condition Based Monitoring solutions at client sites.
• Provide on-site technical support to industrial customers and troubleshoot installation issues.
• Maintain installation records and manage service tools and inventory.
• Travel up to 100% and accommodate short notice emergencies and changes.
• Communicate professionally with customers and coordinate with field team.

Skills

Field service experience

English fluency

Travel readiness

Hand tools

Air tools

Industrial equipment knowledge

Education

OSHA 10 Certification

Tools

Hand tools

Air tools

Specialized installation tools

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

Position Overview

The Field Service Flight Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.

We are currently only hiring in the following locations: Kansas City..

What You’ll Do:

• Physical ability to work in confined industrial environments; wear Personal Protective
• Equipment (PPE), including protective glasses, protective gloves, protective clothing, and footwear.
• Ability to travel up to 100% of the time, often on short notice.
• Requires overnight and air travel.
• Occasional weekends and off hours required.
• Develops a cohesive knowledge of company products and overall ability to adapt them in varying customer environments.
• Ensures that all installed Vero product solutions are properly reviewed with assistance of the field coordination team.
• Provide on-site technical support for the industrial and manufacturing customer base to ensure complete customer satisfaction.
• Effectively troubleshoot and repair product installation when communication issues are needed.
• Communicate and maintain installation and field service records.
• Manage and maintain service tools and inventory to ensure accountability of assigned company assets.
• Interact with customers in a friendly and professional manner and consistently represent the company image and brand in a positive and professional manner.
• Communicates and interacts well with all customer personnel to gain their confidence and cooperation.
• Support product development team in evaluation and testing of existing and new product development.
• Maintain expense account and submit accurate records weekly.
• Work autonomously with minimal supervision.
• Provide customers with professional and courteous service, accurate information, continuous communication, and the ability to address their expectations in an appropriate manner.
• Ability to multi-task, prioritize and manage time effectively.
• Strong collaborator who can build trust and contribute to the success of the team.
• Ability to synthesize the vision of the CEO and senior leadership team and translate it into day-to-day tactical support of the organization.
• Must embrace a culture of accountability.
• Always behave ethically, act fairly, and take responsibility for accomplishing work goals.

Who You Are:

• 3+ years of experience in the field service industry desired.
• Experience with travel-related work.
• Experience with hand tools, air tools and large specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment
• General knowledge of industrial electronic systems including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with vibration analysis and environmental test including vibration and shock is preferred but not required.
• Familiarity with preventive and predictive maintenance, commissioning new systems and repair of associated equipment is preferred but not required.
• OSHA 10, prefer OSHA 30 certification - can be educated upon hiring.
• Fluency in English; other languages are a plus.
• Legally authorized to work in the USA, without sponsorship.

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)

$70,000 - $75,000 USD

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

• Competitive compensation package including stock options
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

As set forth in AssetWatch, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

To be considered, you must live within a reasonable commute to Kansas City and surrounding areas.

The role requires significant travel (~70%). In an effort to reduce travel we are currently hiring in areas of customer density.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

We are a federal contractor or subcontractor. Please Note that election to participate in the self‑identification survey is voluntary and will not affect your application status in any way. Your answer remains confidential and will not be shared with hiring managers or future employers.

We ask that any applicant who takes the voluntary self‑identification survey respond to the following questions for inclusion:

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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