Field Service Technician (JP/EN bilingual)

Mimaki Usa; Gardena (CA); On-site; USD 41,000 - 50,000; Full time

Job summary

Mimaki Usa is seeking a field service technician in Los Angeles, CA to install and troubleshoot equipment at customer sites, ensuring full functionality per specifications and documenting performance. The role requires strong problem-solving and on-site diagnostic skills.

Candidates must be bilingual in Japanese and English, possess a valid driver's license, and be prepared for up to 95% travel, including after hours and weekends.

Qualifications

• Associate’s Degree or 1–2 years related experience.
• Must be able to travel 60% of the time; some after hours and weekend work.
• Ability to read, analyze and interpret general business materials.
• Proficient with company-provided hardware and software.

Responsibilities

• Installs new or modified equipment at the customer's facility per specifications.
• Reviews performance reports and inspects equipment to identify problems.
• Analyzes findings and recommends repair, replacement, or corrective action.
• Coordinates resolution with engineering and service teams to expedite repairs.
• Provides on-site technical assistance to troubleshoot and repair equipment.
• Maintains records of performance reports and service activities.
• Develops training and service bulletins from investigations and engineering changes.
• Acts as a communication link between customer and company for effective service.
• Travel up to 95% including after hours and weekends.

Skills

Bilingual Japanese and English

Education

Associate’s Degree

Job description

Job DetailsJob Location: Los Angeles - Gardena, CA 90248Position Type: Full TimeSalary Range: $30.00 - $36.00 HourlyJob Category: Installation - Maint - RepairCandidates must be bilingual in Japanese and English to be considered for this position.

Candidates must be legally authorized to work in the United States at the time of application. Candidates on OPT are welcome to apply. Visa sponsorship may be considered in the future based on performance and business needs.

Summary:

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

• Installs new or modified equipment at the customer's facility to ensure full functionality according to specifications.
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine the nature and scope of the problem.
• Analyzes review and inspection findings to determine the source of problem and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Analyzes reports of technical problems to determine trends affecting the future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Up to 95% travel required, including after hours and weekends.

QualificationsQualifications:

• Education and/or Experience: Associate’s Degree: or one to two years related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Proficient on Company-provided hardware and software.
• Certificates, Licenses, Registrations: Valid Driver's License
• Other Qualifications: Must be able to travel 60% of the time; requires some after hours and weekend work
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually quiet.