Field Service Technician IV

Canon U.S.A., Inc.; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading technology firm as a Field Service Technician IV, where you'll leverage your expertise in troubleshooting and customer service to provide exceptional support for Canon products. In this dynamic role, you'll diagnose and repair equipment, ensuring customer satisfaction while maintaining technical documentation. This position offers a chance to work in a collaborative environment focused on innovation and excellence. If you're ready to make an impact and thrive in a fast-paced setting, this opportunity is perfect for you!

Benefits

Employee referral bonus

Employee discounts

Casual dress code

Volunteer opportunities

Welcome kit

Qualifications

• 4-6 years of related experience as a field technician.
• Ability to lift 50 pounds and perform physical tasks.

Responsibilities

• Diagnose and repair mechanical and software failures.
• Prepare reports on product failure trends.

Skills

Troubleshooting

Customer Service

Mechanical Repair

Networking

Education

Associate's degree in electronics

Vocational training

Tools

Field Service Reports

Technical Documentation

Job description

Field Service Technician IV

Location

US-VA-Richmond

Company

Canon U.S.A., Inc.

Requisition ID

32921

Category

Field Service

Position Type

Full-Time

Workstyle

Full-Time On Site

About the Role

Solving a problem is your specialty. Acquiring and retaining the required knowledge to troubleshoot an issue is your talent. Sound familiar?

If you're an operational, maintenance, and networking whiz who thrives in a dynamic 24/7 environment, we want to get to know you. Canon USA, a leader in technology, solutions, and services, is searching for a Field Service Technician IV to provide the highest level of support-in accordance with Services and Parts Standards- to our valued customers with extensive product knowledge and technical expertise of Canon-supported products.

Your Impact

We're actively seeking an expert to:

- Diagnose mechanical, software, network, and system failures, using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.
- Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.
- Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested.
- Maintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We're looking for a dedicated individual with:

- Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
- An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.
- Direct experience working as a field technician.
- The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
- The ability to travel (valid driver's license and acceptable driving record necessary).
- The capability to excel in a 24/7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
We are providing the anticipated rate for this role: $29.20 - $43.73 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#LI-RH1 #PM19 #LI-Onsite

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