FIELD SERVICE TECHNICIAN/INSTALLER

Mid America Point of Sale; Hutchinson (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Mid America Point of Sale is hiring a POS Installer to set up and maintain POS hardware like cash registers, monitors, printers, cameras, and PCs at McDonald’s locations nationwide. The role blends hands-on installation with on-site training for staff and coordination with Help Desk teams.

Willingness to travel 2–3 weeks monthly is required. Applicants should have a High School diploma, basic Windows OS knowledge, good communication, and strong time management.

Qualifications

• High school diploma or equivalent required.
• Basic understanding of Windows OS and troubleshooting skills.
• Strong communication and time management abilities.
• Ability to follow directions and work independently.
• Willingness to travel 2–3 weeks per month and work flexible shifts.

Responsibilities

• Install, configure, and maintain networked POS equipment at sites.
• Run and terminate network and video cables to standards.
• Troubleshoot hardware, software, and network issues.
• Provide on-site training to McDonald’s staff on systems.
• Support Help Desk when not traveling and assist other teams as needed.

Skills

Effective communication

Time management

Adaptability

Multitasking

Follow directions

Self-motivation

Customer interaction

Education

High School diploma or equivalent

Tools

Windows OS

Hand & power tools

Job description

Point of Sale InstallerDepartment: DeploymentReport to: Assistant Director of DeploymentThe Point of Sale (POS) Installer is responsible for setting up and maintaining network equipment, including cash registers, monitors, printers, cameras, and computers in McDonald’s locations nationwide. This role requires a mix of technical skills, customer interaction, mechanical skills, and physical labor. The POS installer will also support the help desk services when they are not on-site.Responsibilities:Installation and TroubleshootingInstall, configure, and maintain network equipment such as cash registers, printers, monitors, cameras, and computers.Run & terminate network and video cables to the required standardsTroubleshoot and resolve hardware, software, and network operations.TrainingProvide training to McDonald’s employees on technical systems and network operations.Participate in periodic training on software, hardware, and troubleshooting techniquesAssist in the training of new installers and subcontractors in the field.Travel & ExpensesCoordinate airline, rental car, and hotel needs for all assigned projectsComplete necessary reports and submit receipts to verify charges to expense accountsMaintain a valid driver’s license and acceptable driving recordCollaborationSupport Help Desk operations when not traveling to installation sites.Assist other departments as needed or when requested to support broader team objectives.Other duties as assigned or requested.Working Conditions:Willingness to travel 2-3 weeks per month, with most weekends home.Ability to squat, kneel, crawl, and climb ladders as needed to access equipment and cabling.Ability to lift and carry items up to 50 lbs.Ability and willingness to work flexible shifts as needed to meet customer needs onsiteWorking indoors and outside as needed, including occasionally in inclement weatherComfortable driving in times of low visibility, such as night driving or during inclement weatherRegular overtime while traveling**Note:** The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.Required Qualifications:High School diploma or equivalentBasic understanding of Windows OSUnderstand the basic art of troubleshootingEffective communication skills and phone etiquetteAbility to follow directions well, both verbal and writtenAbility to efficiently manage multiple tasks simultaneously.Excellent time management skills.Adaptability to frequent changes, delays, and unexpected events.Self-motivated and proactive in assisting wherever needed.Must pass pre-employment and random drug testingNo DUI or Felony convictions in the past 5 yearsPreferred Qualifications:Technical and Mechanical experience preferred but not required.Experience working in a quick-service restaurant environmentProficient in using hand and power tools.