Franchise IT Support Technician

McDonald's; Salem (IN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid sick leave/PTO

Health insurance benefits

Tuition reimbursement/educational aid

Training and advancement opportunities

Employee discounts and free meals

Job summary

Stieglitz Family McDonald’s is seeking a dependable, motivated individual to help support the technology used across our restaurant locations. This entry-level role requires no prior IT experience and includes practical on-the-job training.

You will assist with installation, troubleshooting, maintenance, and documentation while traveling to multiple restaurant locations. Responsibilities include troubleshooting POS, KVS, printers, and PEDs; assisting with installations and replacements; basic

Qualifications

• No prior IT experience required.
• Interest in technology, willingness to learn, and attention to detail.
• Dependability, clear communication, and ability to follow instructions.
• Ability to travel between assigned restaurant locations; valid driver’s license required.
• Ability to perform routine hands-on equipment tasks safely in a restaurant environment.

Responsibilities

• Troubleshoot POS registers, kitchen video systems (KVS), printers, scanners, PEDs, controllers, and peripherals.
• Respond to technical issues in drive-thru, front counter, kitchen, and offices.
• Identify equipment and escalate complex issues to authorized support.
• Assist with installing, labeling, testing, and replacing computers, pre-imaged registers, and related equipment.
• Verify operation after repairs and keep work areas organized.
• Learn basic connectivity troubleshooting, cable management, and equipment identification.
• Travel to assigned restaurants for troubleshooting, repairs, installations, and upgrades.
• Collaborate with managers, service desk, and vendors to minimize disruption.
• Record service activity and recurring problems using ticketing systems.

Skills

Willingness to learn

Attention to detail

Dependability

Clear communication

Travel readiness

Job description

ENTRY-LEVEL POSITION HANDS-ON TRAINING PROVIDED

DEPARTMENT

Information Technology

WORK LOCATION

Multiple McDonald’s restaurant locations

EXPERIENCE

No prior IT experience required

COMPENSATION

To Be Determined

TRAVEL

Travel between locations required; mileage reimbursed per company policy

REPORTS TO

Technology Department Lead

Must be at least 18 years of age

Position Overview

Stieglitz Family McDonald’s is seeking a dependable, motivated individual to help support the technology used across our restaurant locations. This entry-level, franchise-wide position assists with installation, troubleshooting, equipment replacement, maintenance, and documentation. No previous IT experience, degree, or technical certification is required; practical on-the-job training and guidance will be provided. Once training is completed this role will require restaurant staff training in restaurant troubleshooting tasks. The ideal candidate enjoys solving problems, learning about technology, and helping restaurant teams stay operational.

Key Responsibilities

Restaurant Technology Support

• Assist with troubleshooting point-of-sale (POS) registers, kitchen video systems (KVS), printers, scanners, payment entry devices (PEDs), controllers, and connected peripherals.
• Respond to technical issues in drive-thru, front counter, kitchen, customer areas, and manager’s offices.
• Identify equipment accurately, explain problems clearly, and elevate issues that require advanced or authorized support.

Installation & Equipment Replacement

• Help install, label, test, and replace approved computers, pre-imaged registers, KVS/ORB controllers, payment devices, printers, cables, scanners, bump bars, and related equipment.
• Verify proper operation after a repair or replacement and keep work areas organized.

Basic Network & Preventive Maintenance

• Learn basic connectivity troubleshooting, cable management, and equipment identification.
• Help perform routine equipment checks, use approved cleaning supplies, and identify damaged or ageing equipment.

Franchise-Wide Service & Communication

• Travel to assigned restaurants for troubleshooting, repairs, installations, and planned upgrades.
• Work with restaurant managers, technical teammates, service desk personnel, and outside vendors to resolve issues while minimizing disruption.
• Record service activity, repairs, and recurring problems using approved tools and ticketing systems.

Training, Safety & Security

On-the-Job Training

• Learn computer and POS hardware fundamentals, technical terminology, common equipment failures, and systematic troubleshooting.
• Participate in supervised hands-on installations and repairs; assume independent tasks gradually as skills are demonstrated.
• Complete assigned learning activities and review relevant technical guidance and team communications.

Minimum Qualifications

• No previous IT experience, college degree, or technical certification required.
• Interest in technology, a willingness to learn, and attention to detail.
• Dependability, clear communication, and ability to follow instructions and established procedures.
• Ability to travel between assigned restaurant locations; valid driver’s license required.
• Ability to perform routine hands-on equipment tasks safely in a restaurant environment.

Helpful Experience (Not Required)

• Restaurant or customer-service experience; familiarity with Windows OS, cables, peripherals, or basic troubleshooting; interest in developing a career in IT.

Work Environment & Scheduling

This position supports multiple restaurant locations and may involve working in dining areas, kitchens, drive-thru spaces, offices, and equipment areas. Duties may include bending, kneeling, reaching, and moving technology equipment. Must be available for weekends and overnight installs. Mileage for approved business travel between assigned locations will be reimbursed in accordance with company policy.

Success in This Role

Success is demonstrated through reliability, steady technical growth, accurate troubleshooting, organized equipment handling, clear documentation, responsive communication, and a commitment to reducing technology-related interruptions.

This description summarizes the position and may be updated as business needs evolve. Technical tasks requiring additional training, approvals, or vendor supervision will be performed only when authorized.

Benefits

• Paid sick leave and/or paid time off
• Health insurance benefits
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals

Equal Employment Opportunity

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.