Field Service Technician - Inspection

Marel; Gainesville (GA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Medical and Dental insurance

Life insurance

401(k) plan with matching

Short-term and long-term disability

Family leave

Job summary

A leading food technology company is seeking a Field Service Technician to provide outstanding service in troubleshooting, repair, and customer training for machinery. The ideal candidate will have a Bachelor's degree in a relevant field, strong customer service skills, and technical expertise. This remote role involves approximately 85% travel and offers a competitive hourly wage of $25-$35. The company values diversity and offers comprehensive benefits from day one of employment.

Qualifications

• Bachelor's degree in relevant field or equivalent work experience required.
• Customer service and interaction skills necessary.
• Technical competence in engineering required.

Responsibilities

• Provides troubleshooting, repair, installation, and maintenance for Marel machinery.
• Prepares for service activities and stays in regular contact with customers.
• Mentors junior Field Service Technicians.

Skills

Customer service principles

Social perceptiveness

Technical competence in engineering

Experience with MS Outlook, Teams, Excel

Education

Bachelor's degree in Mechatronics, Electrical Engineering, or automation engineering

Vocational-level degree in relevant area or equivalent work experience

Tools

JBT Marel equipment

Job description

Field Service Technician - Inspection page is loaded## Field Service Technician - Inspectionlocations: US - Gainesville, GAtime type: Full timeposted on: Posted Todayjob requisition id: 21199At JBT Marel, **what we do matters**,we know that the contribution of our employees leads to the success of our business.Our **purpose** is to transform the future of food; this guides our **vision** of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.Our **values** show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.The Field Service Tech (FST) is the front-line field service representative and is responsible for fulfilling the customer's expectations during on-site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training.**What you will be doing:**· Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites. This involves preparing for service activities, offering aftercare for new installations, staying in regular contact with the customer, and reporting on progress.· You will report to the Field Service Manager· Extensive travel within the allotted territory· Must be able to lift up to 50lbs.**What we are looking for:*** Bachelor's degree in Mechatronics, Electrical Engineering, or automation engineering, or vocational-level degree in the same area with several years of relevant experience, or Equivalent work experience* Knowledgeable in customer service principles and processes, including assessing customer requirements, ensuring service quality, and evaluating customer satisfaction levels.* Customer face-to-face interaction skills and commercial service skills·* Social perceptiveness·* Technical competence in an engineering discipline* Solid knowledge and experience with common business applications such as MS Outlook, Teams, Excel, etc.* Have a good command of the English language.* Must have or obtain a US Passport* Valid US drivers' license with insurable driving record.**Nice to have:*** Industrial electrical certificate.* Poultry industry experience.**Requirements for the role*** You must be authorized to work in the US without sponsorship now or in the future.**Travel & Location*** This position is fully remote and we ask that you travel approximately 85% of the time.* *The estimated annual salary range for this role is $25-$35 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.** **We are committed to our employees** and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.* **We foster a genuine inclusive team culture enjoying** collaborative working across our global teams to deliver world-class projects.* **We encourage development** - ensuring new experiences and challenges at JBT Marel to feed your growth!* **Benefits:** JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.**Commitment to Diversity:** Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.**Equal Opportunity Employment:**JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.#LI-EB1#LI-Remote