Field Service Representative/Technician

Stiles Machinery; Minneapolis (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Nationally accredited training programs

Prompt overtime and mileage reimbursement

Job summary

Stiles Machinery in Minneapolis, MN is seeking a Field Service Representative to install and support advanced technology. You will maintain strong relationships with customers, diagnose technical issues, and provide training on machinery use and maintenance.

The ideal candidate has technical schooling or experience and must possess a valid driver's license. Stiles offers competitive pay, equipment training, benefits, and a path for career growth. Regional travel is required.

Qualifications

• A valid driver's license and the ability to travel regularly.
• Prior experience in CNC, machine service, or maintenance.
• Flexible schedule and professionalism.

Responsibilities

• Install and instruct customers on Stiles technology.
• Diagnose and resolve operational issues in the field.
• Recommend improvements for machinery performance.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer training

Technical problem solving

Relationship building

Education

Two years of technical schooling in electronics or a related field

Associate's degree or equivalent technical training

Job description

Own Your Career as a Field Service Representative

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles
• Diagnose and resolve mechanical, electrical, and operational issues in the field
• Document work performed, problems encountered, and customer concerns clearly and promptly
• Recommend improvements pertaining to reliability, performance, and long-term operation
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance
• Maintain showroom equipment and assist with customer demos as needed
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members
• Regional travel averaging four days per week, with overtime and mileage reimbursement

Benefits

• Competitive pay
• A comprehensive benefits package including health, dental, vision, life insurance, paid time off, and retirement options
• Nationally accredited training programs, ongoing technical development, and clear paths for career growth within and outside of service
• A team that understands the demands of field service because many of our leaders have been service representatives themselves
• Prompt overtime and mileage reimbursement

Requirements

• A valid driver’s license and the ability to travel regularly
• A flexible schedule and a strong sense of responsibility and professionalism
• Two years of technical schooling in electronics or a related field, equivalent hands‑on experience, a related associate’s degree, or a willingness to learn
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program

Education and Experience

• Associate’s degree or equivalent in technical training (preferred)
• Maintenance or operation experience with woodworking machinery and technology (preferred)
• N/C, P/C, or maintenance experience (preferred)
• Mechanical experience (preferred)
• Military technical experience (preferred)