Field Service Technician in MN and WI

Concept Careers; Delafield (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Concept Careers in Wisconsin is seeking a Field Service Technician to perform installation, maintenance, troubleshooting, and repair of manual and CNC milling machines, lathes, saws, grinding and metrology equipment at customer sites or in service centers.

You will complete reporting, maintain training certifications, manage spare parts stock in the service van, and demonstrate strong communication, safety, and problem-solving skills; travel about 10% is expected.

Qualifications

• Associate degree or equivalent college/technical school plus 2 years related experience or equivalent.
• 1+ years in a similar/related field.
• Excellent communication and customer service skills.
• Strong organizational skills.
• Ability to work independently with little supervision.
• Basic mechanical, electrical, and hydraulic troubleshooting skills.
• Must understand machines/milling/metrology and schematics.

Responsibilities

• Install, troubleshoot, and repair milling machines (manual & CNC), lathes, saws, grinding, and metrology equipment at service center or customer site.
• Complete reports, time sheets, and other required documentation.
• Keep training and certifications up-to-date.
• Maintain service van spare parts stock and ensure van is clean and presentable.

Skills

Detail orientation

Organizational skills

Multi-tasking

Communication skills

Self-directed

Willingness to learn

Forward-looking thinker

Problem solving

Education

Associate degree or technical school

1+ years related experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician in MN and WI

Full Time Technical Wisconsin, Delafield, WI, US

POSITION SUMMARY

Performs a variety of routine support activities in the field service function on manual milling machines, CNC milling machines, lathes, saws, grinding, and metrology equipment. Responsible for installing, performing periodic maintenance activities, basic troubleshooting, and repairing routine technical, mechanical, and electrical equipment failures in the field. Assesses and responds to situations using standard procedures in isolation and fixing problem machines. Reports design, reliability, and maintenance problems through field service management software.

CORE RESPONSIBILITIES

• Installation, troubleshooting, and repair of milling machines (manual & CNC), lathes, saws, grinding, and metrology machines either in the service center or on location at a customer site.
• Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Field Service Manager.
• Ensure all training and certifications required for the position are up-to-date and timely.
• Ensuring spare parts stock level in the service van is kept at specified levels and that the service van is maintained in a presentable condition.

CORE COMPETENCIES

Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently

Demonstrates a sense of urgency to attain and exceed desired results

Demonstrates a sense of confidentiality

Ability to leverage a variety of resources and work through others

Ability to balance simultaneous projects while meeting assigned project timelines

Advanced oral and written communication skills with the ability to write and edit business correspondence

Able to maintain a high level of confidentiality

Self-directed, detail-oriented, and flexible

Willingness to learn and perform any/all work duties

Forward-looking thinker, who actively seeks opportunities and proposes solutions

Other core competencies will be defined by your direct supervisor/manager

CORE EXPERIENCE AND EDUCATION

• Associate degree or equivalent college or technical school; 2 years relevant experience and training; or equivalent combination of education and experience.
• 1+ years of experience in a similar/related field.
• Excellent communication and customer service skills.
• Strong organizational skills.
• Ability to work independently with little direct supervision.
• Moderate levels of product knowledge, preferably obtained through hands-on experience.
• Basic mechanical, electrical, and hydraulic system troubleshooting skills.
• Must possess a basic understanding of machines/milling/metrology.
• Must understand, and follow electrical, hydraulic, pneumatic schematics, and ladder logic.
• Must have the ability to use a variety of basic electrical testing / diagnostic equipment and have a basic understanding of AC and DC electrical theory, as well as the ability to use precision measuring instrumentation.
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Valid Driver’s License
• Follows all Company policies and procedures
• Self-leadership,interpersonalcommunication,andrelationship-buildingskills
• Abilitytohandleandprioritizemultipletasks,workunderpressure,andmeet all deadlines
• Exhibitahigh levelof professionalconduct,integrity,andaccountability.
• Musthavetheabilitytomakerecommendationstoeffectivelyresolveproblemsorissues,byusingwise judgment that is consistent.
• ProficiencyinMicrosoftOffice.
• Abilitytotravelasneededfortherole,estimatedat10%.

MENTAL/PHYSICAL REQUIREMENTS

• Ability to be on your feet while performing job requirements
• Ability to sit for periods depending on the job requirements.
• Frequent alpha/numeric keyboarding.
• Ability to view a computer for periods.
• Ability to exert up to 10-50 pounds occasionally.
• Ability to balance, reach, and grasp as needed for the job.
• Ability to crouch, grasp, and lift products above shoulders to lift boxes and products from the floor properly.

WORK SCHEDULE

• This position requires a 40-hour minimum work week.
• This position is located in the office, not remote or hybrid.