Field Service Technician III – U.S. Air Force Global Sustainment Program

Motorola Solutions; Cleveland (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

Motorola Solutions is looking for a field- or IT-enabled specialist to support ASTRO systems for U.S. Federal Government customers. You will upgrade, troubleshoot, and maintain complex communications systems on-site and remotely, working with Motorola teams to ensure service quality.

Role requires networking, cyber security basics, AD administration, and strong communication skills, with a path toward security certifications and clearance within 18 months.

Qualifications

• Experience upgrading and troubleshooting ASTRO systems.
• Knowledge of networking, cyber security, and AD administration.
• Familiarity with RF and data infrastructure concepts.

Responsibilities

• Provide on-site and remote upgrades and troubleshooting of ASTRO systems.
• Administer IT-type environments and troubleshoot complex systems.
• Communicate clearly with customers and Motorola teams.
• Perform maintenance of server hardware/OS and software infrastructure.
• Document activities and provide weekly reports.

Skills

Networking

Cyber Security

Active Directory

UEM

ESXi

PKI

LAN/WAN

Microsoft Office

Google Suite

Communication skills

Self-management

Tools

HP/LAN hardware

Networking equipment

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology (FST) department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government.

As a USFGMD FST, you will be exposed to a wide variety of communications requirements in both the Presale, Post Sale, and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.

Job Description Responsibilities / Expectations:

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems
• Candidates must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, and LMR Communications
• Advanced level knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI
• Required to lift equipment of ~ 50lbs
• Solid ability to administer and troubleshoot in an IT-type environment
• Strong verbal and written communication skills
• Applicants must be proficient with Microsoft Office products and Google Suite applications.
• Must have strong self-management and "people" skills to work closely with Motorola Solutions' customers and subcontractors as well as Motorola Solutions sales, engineering, project management, and customer support teams.
• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Have a demonstrated comprehensive understanding of IP networks
• Ability to administer and troubleshoot in a technical environment
• Above average verbal and written communication skills
• Organization skills and a high attention to detail
• Must be capable of obtaining an acceptable adjudication of DOD secret (T-3) clearance within 18 months of initial employment date
• Complete standard form SF86 questionnaire and fingerprinting for national security positions
• Must be willing to obtain CompTIA Security or CISSP certification within fi