Field Service Technician III — Sign-On Bonus & Impact

TDS Telecom; Pittsboro (IN); On-site; USD 38,572 - 57,859; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Paid Holidays

Parental Leave

Job summary

TDS Telecom is seeking a Field Service Technician III to maintain a reliable network and deliver exceptional customer service in the Pittsboro, IN area. You will install, troubleshoot, and repair multiple telecommunications systems and related equipment for business and residential customers.

This role requires field work, adherence to safety standards, on-call availability, and a willingness to educate customers on TDS products. A sign-on bonus may apply and travel requirements are possible.

Qualifications

• 2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

Responsibilities

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers.
• Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless).
• Identifies location of defective cable using various test equipment and repairs buried, aerial, and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required.
• Locates, identifies, and marks company underground and buried facilities to prevent facilities from being damaged.
• Keeps orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment.
• Maintains back-ups to the switch, voicemail, fiber optic terminals, etc.
• Updates manuals and provides functional support, answering questions about features and functions.
• Provides advanced troubleshooting support techniques and corrections.
• Responds to "trouble" dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Performs project management for the installation of systems and performs related functions as requested by the supervisor.

Skills

Telecommunications experience

Valid driver’s license

Customer service

Sales skills

Tools

MS Outlook

MS Word

MS Excel

MS Explorer

Job description

TDS Telecom is seeking a Field Service Technician III to maintain a reliable network and deliver exceptional customer service in the Pittsboro, IN area. You will install, troubleshoot, and repair multiple telecommunications systems and related equipment for business and residential customers.

This role requires field work, adherence to safety standards, on-call availability, and a willingness to educate customers on TDS products. A sign-on bonus may apply and travel requirements are possible.