Field Service Technician III - Night Shift

Rivian; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a dynamic Field Service Technician III who thrives in a fast-paced environment. This role involves exceeding customer expectations through exceptional service and technical expertise. You will support vehicle repairs, collaborate with cross-functional teams, and ensure high-quality standards in all operations. The ideal candidate is adaptable, possesses strong communication skills, and has a passion for adventure. Join a team that values creativity and continuous improvement while working to keep the world adventurous and emissions-free.

Qualifications

• 5+ years of automotive repair experience preferred.
• Proficiency with hand and power tools essential.
• Strong organizational and time management skills required.

Responsibilities

• Support pre-production vehicle builds and collaborate with teams.
• Perform repairs and inspections on vehicles efficiently.
• Manage parts operations and maintain accurate expense reports.

Skills

Automotive Repair

Customer Service

Communication Skills

Problem Solving

Technical Skills

Education

High School Diploma or GED

Graduation from Automotive Repair School

Tools

Hand Tools

Power Tools

Work Order Management Systems

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This includes the emissions-free Electric Adventure Vehicles we build and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions, and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Technician III will be responsible for exceeding customer experience expectations at our service locations. The ideal candidate will possess strong technical skills and excel in customer service. If you think quickly, have a proactive attitude, excellent communication skills, and a passion for adventure, we want you on our team. You will collaborate daily with internal partners to address service needs and coordinate with Service, Vehicle, Delivery Operations, and Field Service Engineer teams. This role requires a dynamic leader with superb communication skills who fosters cross-functional collaboration and promotes continuous improvement to support Service teams and customers. Success in this role requires a customer-first mindset, adaptability in ambiguous environments, and a creative, flexible approach to challenges. Experience in automotive repair, process standardization, continuous improvement, and managing escalations is advantageous.

Responsibilities

• Support pre-production vehicle builds, assisting cross-functional teams
• Travel to various locations to support until the local Service Center opens, including production plants
• Operate remotely until the local service center is operational, if applicable
• Follow Rivian repair procedures efficiently, maintaining quality and safety standards
• Perform or assist with diagnosis, repairs, installations, and inspections on vehicles
• Support vehicle repairs outside of a service center environment
• Conduct road tests to ensure repair quality
• Manage parts operations such as ordering, receiving, shipping, and inventory management
• Stay updated with technical skills and training requirements
• Support campaigns and containment initiatives
• Maintain accurate expense reports as required
• Work efficiently with minimal supervision while maintaining high-quality standards
• Collaborate effectively in a dynamic environment
• Provide field service support to the Service organization
• Maintain professionalism in customer-facing interactions
• Additional plant support, including travel, may be required based on business needs

Qualifications

• HS Diploma or GED preferred
• Graduation from an accredited automotive repair school preferred
• 5+ years of experience in automotive repair preferred
• Proficiency with hand and power tools
• Comfortable using a laptop or computer in Windows or Mac environments
• Basic knowledge of diagnosis and workflows
• Ability to read electrical schematics
• Limited diagnostic exposure
• Understanding of high and low voltage electricity (basic theory)
• Ability to perform tire repairs and vehicle alignments
• Hybrid repair experience is a plus
• Ability to explain vehicle electronic communications like CAN Bus
• Ability to drive non-commercial trucks and trailers is preferred
• Willingness to travel up to 75% as needed
• Valid driver’s license with a clean record
• No recent driving suspensions or license revocations
• Parts department and billing experience is preferred
• Experience with work order management systems
• Experience in startup environments is preferred
• Patience and eagerness to learn
• Positive attitude in challenging situations
• Strong organizational and time management skills
• Physical ability to perform occupational tasks (e.g., lifting up to 50 lbs.)
• Proficiency in English reading and speaking
• Ability to interpret documents and schematics
• Minimum age of 21
• Availability for a 40-hour workweek, including weekends and holidays, with shifts that may vary
• Ability to document repairs accurately

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable laws. All qualified applicants will receive consideration without regard to protected characteristics. We are committed to accessible hiring processes; please contact us if accommodations are needed.

Candidate Data Privacy

We may collect, use, and disclose your personal data during the recruitment process, in accordance with applicable laws. Your data may be shared with internal teams, affiliates, and service providers, and may be transferred internationally. For accommodations or questions, email [e-mail].