Field Service Technician III

DuPont; United States; On-site; USD 44,000 - 68,000; Full time

Job summary

DuPont Water is seeking a Field Service Technician to deliver post-sale technical services at customer sites, including installation, maintenance and repair of membrane filtration systems. The role emphasizes on-site problem solving, commissioning planning, and travel across sites to ensure equipment operates properly.

Ideal candidates have a high school diploma or GED, basic controls knowledge, and strong customer-facing skills.

Qualifications

• High School diploma or GED equivalent.
• Basic understanding of process controls and control systems.
• Understands basic operation of membrane filtration equipment.
• Can read BOMs and packing lists.
• Can read drawings including P&IDs, electrical and single lines.
• Comply with DuPont safety guidelines and site safety reporting.
• Simple mechanical and electrical troubleshooting.
• Basic PLC troubleshooting skills including digital and analog loops.
• Understands basic hydraulics, pumping, and chemical systems.
• Understanding of process instruments (turb, flow, pH).
• Excellent customer-facing skills with ability to work independently.

Responsibilities

• Perform complex tasks, including commissioning plans and advanced system development and troubleshooting.
• May start-up small-range plants.
• Maintain understanding of project execution through warranty and engage with project stakeholders.
• Work within established procedures and practices.
• Provide feedback for continuous improvement.
• May act as a lead coordinating field technicians (not a supervisor).
• Interfaces with PM's and PEs to help resolve issues.
• Create travel itinerary using DuPont Concur Travel.
• Manage travel expenses while adhering to travel guidelines.
• Complete Service Trip Report using PC & MS365.

Skills

Customer-facing skills

Read BOMs

Read drawings & P&IDs

PLC troubleshooting

Hydraulics & pumps understanding

Safety compliance

Independent working

Education

High School diploma or GED

Tools

Electrical test equipment

Process instrumentation

Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers (https://careers.dupont.com/us/en/whyjoinus)

DuPont Water has an immediate opening for a Field Service Technician to support our System Integrated Solutions division.

As a Field Service Technician, you will deliver post-sale technical services at customer sites, including installation, maintenance and repair of organization and third-party products and services to ensure that all function properly and work autonomously to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance.

Our Field Service Technicians have advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience.

Your key responsibilities will be/what you’ll do:

• Perform a variety of the most complex tasks, including developing commissioning plans and advanced system development and troubleshooting.

• May start-up small-range plants.

• Maintain in-depth understanding of and contribute to project execution from initial kick-off through entirety of warranty period and engage with various project stakeholders to achieve efficient completion.

• Work within established procedures and practices.

• Provide feedback for continuous improvement.

• May act as a lead, coordinating activities of other field technicians and facilitating the work of others (ex. scheduling coverage) but is not a supervisor. Proposes improvements to processes.

• Interfaces with PM’s and PE’s to help resolve issues

• Create own travel itinerary with the use of DuPont Concur Travel

• Manage travel expenses while adhering to DuPont travel guidelines

• Complete Service Trip Report using PC & MS365 applications

*Must be able to travel 95% of the time with some weekend work

JOB QUALIFICATIONS

Your qualifications profile:

Required:

• High School diploma or GED equivalent

• Basic understanding of process controls and control systems

• Understands basic operation of membrane filtration equipment

• Can read and understand BOM’s and packing list

• Can read and understand drawings including P&IDs, electrical and single lines

• Comply with DuPont Safety guidelines and Site Safety reporting

• Simple mechanical and electrical troubleshooting

• Basic PLC troubleshooting skills including digital and analog loops

• Understands basic hydraulics, pumping, and chemical systems

• Understanding of process instruments (turbs, flow, pH, etc.)

• Excellent customer-facing skills with ability to work independently

Join our Talent Community (http://careers.dupont.com/us/en/jointalentcommunity) to stay connected with us!

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (http://www.dupont.com/global-links/accessibility.html) .

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page (http://careers.dupont.com/us/en/compensation-and-benefits) .

The Pay range for this role is $31.63 - $49.71 Hourly

How Base Pay is Determined:

DuPont has job leveling frameworks that help organize roles based on progressive levels of responsibility, proficiency and qualifications. Each role has an associated pay range (or an established pay rate for some roles) based on the competitive market in each country where we operate. Each individual’s pay is based on a variety of factors, including their role and the associated pay range for that role, their geographic location (i.e., country, state, metropolitan area), as well as their skills, experience, education and certifications, and performance.