Field Service Technician III

1921 FilmTec Corporation; Edina (MN); On-site; USD 65,000 - 85,000; Full time

Job summary

DuPont is seeking a Field Service Technician to deliver post-sale technical services at customer sites, including installation, maintenance and repair, ensuring systems function properly and customers are satisfied. You will travel extensively, develop commissioning plans, and support project execution through warranty, coordinating with project stakeholders.

Responsibilities include creating itineraries, managing expenses, and reporting on service trips.

Qualifications

• High School diploma or GED equivalent.
• Basic understanding of process controls and control systems.
• Understanding of membrane filtration equipment.
• Ability to read BOMs and packing lists.
• Ability to read drawings including P&IDs, electrical and single lines.
• Comply with safety guidelines and reporting.
• Basic PLC troubleshooting capabilities.
• Understand hydraulics, pumping and chemical systems.
• Excellent customer-facing skills and ability to work independently.

Responsibilities

• Perform complex tasks including commissioning planning and advanced system development and troubleshooting.
• May start up small-range plants.
• Maintain understanding of project execution from kickoff through warranty period.
• Work within established procedures and practices.
• Provide feedback for continuous improvement.
• May coordinate activities of other field technicians (not a supervisor).
• Propose improvements to processes.
• Interface with PMs and PEs to help resolve issues.
• Create travel itineraries and manage travel expenses per DuPont guidelines.
• Complete Service Trip Report using PC & MS365.

Skills

Process controls

Membrane filtration

BOM reading

P&IDs drawings

Safety guidelines

PLC troubleshooting

Hydraulics

Customer facing

Independent worker

Education

High School diploma or GED

Tools

MS365

PC

Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont.

Why Join Us | DuPont Careers

DuPont Water has an immediate opening for a Field Service Technician to support our System Integrated Solutions division.

As a Field Service Technician, you will deliver post-sale technical services at customer sites, including installation, maintenance and repair of organization and third-party products and services to ensure that all function properly and work autonomously to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance.

Our Field Service Technicians have advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience.

Your key responsibilities will be/what you’ll do:

• Perform a variety of the most complex tasks, including developing commissioning plans and advanced system development and troubleshooting.
• May start-up small-range plants.
• Maintain in-depth understanding of and contribute to project execution from initial kick-off through entirety of warranty period and engage with various project stakeholders to achieve efficient completion.
• Work within established procedures and practices.
• Provide feedback for continuous improvement.
• May act as a lead, coordinating activities of other field technicians and facilitating the work of others (ex. scheduling coverage) but is not a supervisor.
• Proposes improvements to processes.
• Interfaces with PM’s and PE’s to help resolve issues
• Create own travel itinerary with the use of DuPont Concur Travel
• Manage travel expenses while adhering to DuPont travel guidelines
• Complete Service Trip Report using PC & MS365 applications
• ****Must be able to travel 95% of the time with some weekend work***

JOB QUALIFICATIONS

High School diploma or GED equivalent Basic understanding of process controls and control systems Understands basic operation of membrane filtration equipment Can read and understand BOM’s and packing list Can read and understand drawings including P&IDs, electrical and single lines Comply with DuPont Safety guidelines and Site Safety reporting Simple mechanical and electrical troubleshooting Basic PLC troubleshooting skills including digital and analog loops Understands basic hydraulics, pumping, and chemical systems Understanding of process instruments (turbs, flow, pH, etc.) Excellent customer-facing skills with ability to work independently

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DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

For additional information on our unbridled commitment to deliver essential innovations that enrich people's lives, enable sustainable development and foster human potential for generations to come, please access the following link to better understand & appreciate. Together, we're turning possibilities into real world answers that help humanity prosper!

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.