Field Service Technician III

Rivian; Salt Lake City (UT); On-site; USD 40,000 - 80,000; Full time

Job summary

Join an innovative company dedicated to adventure and sustainability as a Field Service Technician III. In this dynamic role, you will enhance customer experiences at service locations while utilizing your technical skills and customer service expertise. Collaborate with internal teams to tackle challenges and ensure vehicle repairs meet the highest standards. This position is perfect for those who thrive in fast-paced environments and have a passion for the outdoors. If you're ready to make a difference in the automotive industry while enjoying a supportive and adventurous culture, this opportunity is for you.

Qualifications

• 5+ years experience in automotive repair preferred.
• Proficient in using hand tools and power tools.
• Ability to read electrical schematics and perform tire repair.

Responsibilities

• Follow Rivian repair procedures efficiently without compromising quality.
• Conduct road tests on vehicles to ensure quality of the repair.
• Provide service support to the field and maintain accurate expense reporting.

Skills

Customer Service

Technical Acumen

Communication Skills

Problem Solving

Organizational Skills

Time Management

Education

High School Diploma or GED

Accredited Automotive Repair School

Tools

Hand Tools

Power Tools

Work Order Management System

Windows and Mac

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Technician III will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross-functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

• Follow Rivian repair procedures with efficiency without compromising quality and safety.
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles.
• Assist or support vehicle repairs in a setting outside of a service center.
• Conduct road tests on vehicles to ensure quality of the repair.
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory.
• Stay up to date with technical skills and required training.
• Support campaigns and containment initiatives.
• Maintain and process accurate expense reporting as needed.
• Maintain high quality work and efficiency while working with little supervision.
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment.
• Provide service support to the field to support the Service organization.
• Ability to perform duties and communicate with a high level of professionalism in a customer-facing environment.
• Ability to properly document repairs completed and in process.
• This role may transition from remote to on-site and require in-person work, on-site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location.
• Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant.
• Operate remotely until the local service center opens, if applicable.

Qualifications

• HS Diploma or GED preferred.
• Graduated from an accredited automotive repair school preferred.
• 5 or more years’ experience in a traditional automotive repair shop preferred.
• Proficient in using hand tools and power tools.
• Proficient in navigating a laptop or computer in a Windows or Mac environment.
• Know basics of diagnosis and workflows.
• Able to read electrical schematics.
• Limited Diagnostic exposure.
• Understands how high voltage and low voltage electricity works (basic electricity theory).
• Able to perform tire repair and vehicle alignment.
• Some hybrid repair background is a plus.
• Can diagnose and explain basic vehicle electronic communications like the CAN Bus system.
• Ability to drive non-commercial truck and trailer preferred.
• Limited travel may be required depending on business need.
• Must possess a valid driver’s license, and maintain a clean driving record.
• No driving related suspensions or revocation of Driver License (within a 3-5 year period).
• Parts department and billing experience preferred.
• Experience using a work order management system including repair documentation.
• Experience working in start-up environments preferred.
• Exhibits patience and eagerness to learn.
• Remains positive when dealing with difficult situations.
• Strong organizational and time management skills along with attention to detail.
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
• Ability to read and speak fluent English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Minimum age of 21.
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours.