Field Service Technician III

Hawaii Engineering Services Inc.; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Life insurance

Paid time off

Vision insurance

Job summary

Hawaii Engineering Services is seeking a field service technician to install, calibrate, diagnose, and repair wastewater equipment across Oahu and surrounding areas. The role involves on-site work at customer sites, performing both routine maintenance and urgent repairs, with a focus on safety and documentation.

The ideal candidate has an associate degree or technical training, 1–2 years in an industrial setting, strong customer service skills, and the ability to travel within the territory.

Qualifications

• Associate's degree or technical field required.
• 2+ years in industrial repair/service preferred.
• Strong customer service and time management skills required.
• Must read, write and communicate effectively.
• Valid driver8 license and forklift ability preferred.

Responsibilities

• Install, calibrate, configure, test, maintain, and repair wastewater equipment.
• Perform scheduled and unscheduled maintenance and on-site repairs.
• Review customer documentation to prepare for startup or service.
• Provide on-site training and professional customer support.
• Maintain on-site reports and documentation for Service Manager.

Skills

Customer service skills

Time management

Communication skills

Read & write

Self-motivation

Ability to travel

Work independently

Education

Associate's degree or technical field

Industrial repair/service experience

Tools

Forklift operation

Tools & equipment handling

Blueprints reading

Job description

• You must be a current resident of Oahu to meet qualifications for this role**

• You must be a current resident of Oahu to meet qualifications for this role**

For over 25 years, Hawaii Engineering Services has been the leader in supplying Hawaii with wastewater and water equipment. Our extensive product line covers nearly every aspect of municipal systems from pumps, electrical controls, valves, and flowmeters to wastewater treatment plant headworks, and chlorination and ultraviolet (UV) disinfection systems.

Position Responsibilities

• Responsible for installing, calibrating, configuring, testing, maintaining, evaluating, troubleshooting, pre-commissioning, commissioning, and repairing as necessary, wastewater equipment manufactured by, but not limited to HES equipment, pumps, motors, valves, control panels, etc.
• Perform scheduled maintenance or repair of the equipment and all other associated equipment.
• Perform unscheduled maintenance or repair of the equipment and all other associated equipment.
• Perform installation of the equipment at customer sites as well as conducting pre-installation assistance.
• Review blueprints, plans, specifications, and other customer documentation to prepare for startup or service.
• Responsible for on-site training of customer personnel.
• Build customer relationships in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
• Work with engineering, project management group, and management to resolve escalated problems.
• Provide written reports to the Service Manager on all activities carried out on site and complete all required documentation in a timely manner.
• Make technical recommendations to maintenance technicians and or treatment plant operators.
• Work closely with the Service Manager, Project Management Team, and Service Team, to ensure that site work is carried out in the required order, for completion by the required time.
• Follow safe working practices on-site and report any breaches of health & safety manners to the Safety Coordinator and/or the Service Manager.
• To ensure that materials, tools, and equipment provided to you to carry out your work are kept safe, secure, and in good order.
• Ensure all tools and equipment are relevant, up to date and calibrated.
• Properly document, label, and return all defective parts utilized in the repair of the equipment.
• Educate the customer on basic operation of their equipment.
• Provide in-depth troubleshooting via phone with customers in the field.
• Maintain a professional appearance towards customers on the telephone and by correspondence as well as in person.
• Provide technical support to other Field Service Technicians in the field.
• Comply with all safety policies, practices, and procedures.
• Participate in proactive team efforts to achieve departmental and company goals.
• Accepts other responsibilities as requested by the Service Manager.

Qualifications

• An Associate's degree in a technical field or equivalent mechanical-industrial repair/service work experience, minimum 1-2 years in related field or an equivalent combination of education and experience. Experience in an industrial setting is a plus.
• Must have attitude and aptitude to develop a high level of customer service skills, as well as the ability to respond quickly to service calls with good time management and planning.
• Must be motivated and fast paced personality with serious work ethic.
• Must work effectively with little or no supervision once trained/onboarded.
• Take responsibility to physically be able to perform the job requirements.
• Able to read, write and have good oral communications skills.
• Computer ability should be proficient for producing required reports.
• Must maintain a valid Driver's License to drive rental vehicles.
• Must be able to drive a forklift or able to be trained.
• Ability to travel within our territory which include the outer islands, Guam, Saipan, and American Samoa.
• Maintain company provided equipment and tools.

Pay details: Salary, $50,000-70,000 annually, Dependent on qualifications

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Safety-Sensitivity

This position has been designated as safety-sensitive because the individual performs duties that directly affect the health and safety of the employee, coworkers, customers, and the general public.

These Duties May Include, But Are Not Limited To

• Operate and maintain pumps, valves, and process control systems.
• Operate DOT-regulated vehicles and heavy equipment (e.g., crane trucks, trailers).
• Required to comply with FMCSA drug and alcohol testing if operating CDL-class vehicles.
• Work in confined spaces, trenches, and at heights.
• Participate in or supervise entry into tanks, manholes, or vaults.
• Must monitor gas levels, entry permits, and rescue procedures.
• Handle hazardous chemicals and pressurized systems.

Employees In This Role Are Subject To

• Drug and alcohol testing under federal and/or company policies.
• Fitness-for-duty evaluations as required.
• Strict adherence to safety policies and standard operating procedures.

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