Field Service Technician II: Wireless Systems & On-Site Support

Piper Companies; Quincy (MA); On-site; USD 63,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Plan

Company Vehicle

Paid Holidays

PTO

Life Insurance

Short/Long-Term Disability Insurance

Tuition Reimbursement

Job summary

Zachary Piper Solutions is seeking a Field Service Technician II to join a wireless communications team in Quincy, MA. This role handles installation, maintenance, and troubleshooting of mission-critical wireless systems and supports customer requirements in the field.

The technician will install and service UHF/VHF and 800/900 MHz radio systems, create codeplugs, diagnose issues with test equipment, interpret schematics, and travel regionally as needed.

Qualifications

• 5+ years of experience diagnosing, repairing, programming, and installing two‑way radio and wireless communications equipment.
• Hands-on experience with Motorola, Kenwood, ICOM, Vertex, or similar two‑way radio systems.
• Strong knowledge of two‑way radio theory, RF propagation, communications systems, and wireless infrastructure.
• Valid driver’s license and ability to travel regionally and/or overnight and support on‑call requirements.
• Experience with DAS/BDA systems, TCP/IP principles, and NIC programming is preferred.
• Associate degree in Electronics Technology or equivalent technical education is preferred.
• CET, R56, Motorola Astro, or MotoTRBO certifications are a plus.

Responsibilities

• Install, service, troubleshoot, and repair wireless communications equipment, including UHF/VHF and 800/900 MHz radio systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, and related communications equipment.
• Create and modify mid-level radio programming codeplugs, including configurations with 12+ channels, multiple zones, and trunking
• Diagnose and resolve technical issues using test equipment such as spectrum analyzers, system analyzers, watt meters, TDRs/FDRs, and multimeters
• Interpret schematics, blueprints, diagrams, and technical documentation to support system installation, troubleshooting, and repair
• Evaluate customer requirements and recommend appropriate communications equipment, hardware, and technical solutions
• Support base stations, repeaters, multicouplers, duplexers, battery backup systems, and related wireless communications infrastructure
• Provide professional customer service while supporting field installations, service calls, and on‑site troubleshooting
• Travel regionally and/or overnight as required and participate in on‑call support

Skills

Two-way radio

RF theory

Troubleshooting

Customer service

Travel readiness

Education

Associate degree in Electronics Technology

Tools

Motorola radios

Kenwood radios

ICOM radios

Vertex radios

DAS/BDA systems

TCP/IP

Job description

Zachary Piper Solutions is seeking a Field Service Technician II to join a wireless communications team in Quincy, MA. This role handles installation, maintenance, and troubleshooting of mission-critical wireless systems and supports customer requirements in the field.

The technician will install and service UHF/VHF and 800/900 MHz radio systems, create codeplugs, diagnose issues with test equipment, interpret schematics, and travel regionally as needed.