Field Service Technician II Pittsburgh, PA

BearCom; Pittsburgh (Allegheny County); On-site; USD 40,000 - 80,000; Full time

Job summary

Join an established industry player as a Field Service Technician II, where your expertise in wireless communications will shine! This role involves installing and supporting advanced wireless systems, ensuring top-tier service delivery. You'll work with cutting-edge technologies and have the opportunity to travel regionally, enhancing your skills through extensive on-the-job training. The company values your professional growth, offering competitive compensation and comprehensive benefits, including medical, dental, and vision insurance, along with generous paid time off. If you're passionate about technology and customer service, this is the perfect opportunity for you to make a significant impact.

Benefits

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Short/Long-Term Disability Insurance

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Use of Company Vehicle

Employee Referral Bonus

Tuition Reimbursement

Qualifications

• 5+ years experience in RF equipment service and installation.
• Proficient in diagnosing and programming two-way radio systems.

Responsibilities

• Install and support wireless communications systems for customers.
• Provide exceptional customer service and technical solutions.

Skills

Diagnosing RF Equipment

Repairing RF Equipment

Programming RF Equipment

Installing Wireless Communications Systems

Customer Service

Interpreting Schematics

Operating Test Equipment

Knowledge of Two-Way Radio Theory

Education

Associate degree in Electronics Technology

Tools

Spectrum Analyzers

Communications Service Monitors

Multimeters

Wattmeters

TDRs

FDRs

Job description

Job Details Job Location: Pittsburgh PA - Pittsburgh, PA Salary Range: Undisclosed

About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America

BearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training. If interested in BearCom, please apply.

Job Description:

As a Field Service Technician II with BearCom, you will be responsible for the installation and support of wireless communications systems.

Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.

• Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones)
• Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
• Recommend Appropriate Equipment and Hardware That Meets Customer Requirements
• Some Regional and/or Overnight Travel and On-Call Hours May Be Required

Preferred Qualifications:

• Proficient Electronics Background
• Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment
• Understands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
• Competent Operating Test Equipment (Communications Service Monitors, Wattmeters, TDRs, FDRs, Multimeters)
• IP Networking Experience a Plus
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Must Have a Valid Driver’s License
• Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Qualifications:

• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and/or communication field.
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• CET Certification a plus. Journeyman level must be attained within 6 months of employment.
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer.
• Motorola Astro 4x-7x training providing support for various system operations.
• Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc.).
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max etc.).
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
• Must have a valid driver’s license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.