Field Service Technician II Detroit, MI (Wixom)

Bear Communications Inc; Troy (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company-Paid Life Insurance

Short/Long-Term Disability Insurance

Paid Holidays

Generous PTO

Matching 401k

Job summary

BearCom is seeking a Field Service Technician II in the United States, Michigan, Troy area to install and support wireless communications systems. You will build codeplugs, install equipment, and ensure service integrity while delivering exceptional customer support.

The ideal candidate has 5+ years of field experience with Motorola/Kenwood/ICOM/Vertex systems, strong RF theory, and proficiency with test equipment and DAS/BDA designs.

Qualifications

• 5+ years of Service Technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in 2-way radio wireless field.
• Strong understanding of 2-way radio theory and RF propagation across bands.
• Ability to read schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP.
• Proficient in test equipment: spectrum analyzers, watt meters, TDRs, FDRs, multimeters.
• Experience with DAS/BDA systems design, troubleshooting, and installation.
• MS Office (Word, Excel) proficiency.
• Journeyman level to be attained within 6 months.
• Associate degree in Electronics Technology or equivalent.
• CET/ Astro certifications; Astro 25 product certifications advantageous.
• Knowledge of audio, RF, digital, microprocessor circuits in comms gear.
• Valid driver's license; drug screen and background checks required.

Responsibilities

• Install and service wireless communications equipment including UHF/VHF, 800/900 MHz systems, dispatch consoles, DAS/BDA, CCTV.
• Create mid-level programming codeplugs (12+ channels, trunking, multiple zones).
• Recommend equipment and hardware that meet customer requirements.
• Perform regional/overnight travel and on-call hours as needed.

Skills

Electronics background

RF theory

Test equipment operation

MS Office

Driver's license

Troubleshooting DAS/BDA

Proficiency in spectrum analyzers

Wattmeters/TDRs/FDRs

Education

Associate degree in Electronics Technology or equivalent

R56 Certified Installer

Motorola Astro 4x-7x training

Tools

Test equipment (spectrum analyzers, watt meters, TDRs, FDRs, multimeters)

Networking: TCP/IP, NIC programming

BDA/DAS design & installation knowledge

Job description

About BearCom:Largest Distributor of Wireless Voice, Data, and Video Solutions in North America40+ Years Industry-Leading ExperiencePartnerships with Motorola, JVC Kenwood, Avigilon, +More75+ Branches Across North AmericaBearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training. If interested in BearCom, please apply.Job Description:As a Field Service Technician II with BearCom, you will be responsible for the installation and support of wireless communications systems.Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones)Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)Recommend Appropriate Equipment and Hardware That Meets Customer RequirementsSome Regional and/or Overnight Travel and On-Call Hours May Be RequiredPreferred Qualifications:Proficient Electronics BackgroundExperience in Diagnosing, Repairing, Programming, and Installing RF EquipmentUnderstands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency BandsCompetent Operating Test Equipment (Communications Service Monitors, Wattmeters, TDRs, FDRs, Multimeters)IP Networking Experience a PlusProficient in MS Office Suite (Outlook, Word, Excel)Must Have a Valid Driver’s LicenseDrug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring ProcessBenefits:BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.You’ll also receive:Highly Competitive CompensationMedical, Dental, and Vision InsuranceCompany-Paid Life, Short/Long-Term Disability InsurancePaid HolidaysGenerous Paid Time OffMatching 401k PlanUse of Company VehicleEmployee Referral BonusTuition ReimbursementKEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field. (if not military experienced)Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.Ability to interpret schematics, blueprints, and diagrams.Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems. (remove if not BDA tech)Proficiency with MS Office Suite, such as Microsoft Word and Excel.CET Certification a plus. Journeyman level must be attained within 6 months of employment.Associate degree in Electronics Technology or equivalent.R56 Certified Installer.Motorola Astro 4x-7x training providing support for various system operations.Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc..)Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max etc.).Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.Security Clearance preferred. (remove unless specific to geography like Chantilly)Must have a valid driver’s license.Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.Benefits:BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.You’ll also receive:Highly Competitive CompensationMedical, Dental, and Vision InsuranceCompany-Paid Life, Short/Long-Term Disability InsurancePaid HolidaysGenerous Paid Time OffMatching 401k PlanUse of Company VehicleEmployee Referral BonusTuition ReimbursementBearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.