Field Service Technician II

USA MOT Motion Industries, Inc.; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Motion Industries is seeking a Field Service Technician II to perform on-site service, install, diagnose, and repair hydraulic systems at customer locations. You will work under supervision on moderately complex tasks and may lead small projects while ensuring safety and regulatory compliance.

The role requires a technical degree and 3–5 years of related experience, with strong communication skills and a focus on customer satisfaction.

Qualifications

• Ability to read hydraulic schematics and interpret diagrams.
• Proficient in operating shop equipment safely and efficiently.
• Strong verbal and written communication with customers and peers.

Responsibilities

• Perform on-site service including repairs, maintenance, and installations.
• Diagnose equipment issues, document findings, and determine parts to replace.
• Lead small projects at customer sites and train customers on operation.

Skills

Hydraulic schematics reading

Shop equipment operation

Customer communication

Team collaboration

Education

Technical degree

Tools

Hydraulic tools

Job description

SUMMARY

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis. Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites. Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts. Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs. Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations. Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards. Provides technical support and training to customers on operational or maintenance aspects of system equipment. Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction. Assists less experienced Field Service Technicians with addressing customer needs. May lead small to moderate projects at customer sites. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS

Push/pull up to 100 pounds Lift/carry up to 100 pounds Lift bulky objects Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.