Field Service Technician

USA MOT Motion Industries, Inc.; Marion (IL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Field Service Technician to perform on-site repairs, maintenance and installations for hydraulics and related equipment across customer sites in Illinois. You will diagnose problems, perform upgrades, and ensure safety and quality.

Under direct supervision, you will support customers, document findings, and provide technical guidance. The role requires a technical degree and up to three years of related experience, with on-call availability as needed.

Qualifications

• Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

Responsibilities

• Performs on-site services for new and existing clients, including repairs and upgrades.
• Diagnose problems, document findings, and decide on repair or part replacement.
• Provide technical support and training to customers on operation and maintenance.
• Communicate with customers and stakeholders to ensure satisfaction.
• Ensure compliance with safety standards and environmental regulations.

Skills

Read hydraulic schematics

Operate shop equipment safely

Verbal and written communication

Customer issue resolution

Education

Technical degree

Job description

SUMMARY

Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis. Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites. Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts. Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs. Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations. Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards. Provides technical support and training to customers on operational or maintenance aspects of system equipment. Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills.
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor.
• Noise level may be loud at times.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No Budget Responsibility

COMPANY INFORMATION

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay
• Pay is from $23.37 - $30.42 USD Hourly

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.