Field Service Technician II

USA MOT Motion Industries, Inc.; Marion (IL); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Job summary

GPC in Marion, IL is seeking a Field Service Technician II to perform on-site service, diagnostics, repairs, and upgrades on hydraulic and related equipment. You will support customers, document findings, and contribute to system improvements while ensuring safety and quality standards.

Requires a technical degree with 3–5 years of related experience. The role involves traveling to customer sites, providing training, and potentially leading small projects as needed.

Qualifications

• Typically requires a technical degree and 3–5 years of related experience or an equivalent combination.

Responsibilities

• Perform on-site services for new and existing clients, including emergency repairs and upgrades.
• Install, diagnose, repair and support equipment at customer sites.
• Analyze problems, document findings, and decide on repairs or replacements.
• Provide technical support and training to customers on system operation.
• Lead small to moderate projects at customer sites when required.
• Ensure safety and regulatory compliance during all activities.

Skills

Read hydraulic schematics

Operate shop equipment safely

Verbal communication

Written communication

Education

Technical degree

Job description

SUMMARY

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis. Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites. Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts. Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs. Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations. Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards. Provides technical support and training to customers on operational or maintenance aspects of system equipment. Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction. Assists less experienced Field Service Technicians with addressing customer needs. May lead small to moderate projects at customer sites. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Ability to read hydraulic schematics. Ability to operate shop equipment safely. Excellent verbal and written communication skills Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS

Push/pull up to 100 pounds Lift/carry up to 100 pounds Lift bulky objects Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Pay is from $25.75 - $33.45 Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

EEO/DIVERSITY STATEMENTS

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

ABOUT GPC

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.