Field Service Technician II

LNW Gaming, Inc.(KAC); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

LNW Gaming, Inc.(KAC) is seeking a Technician to perform preventative maintenance on Electronic Gaming Machines (EGM) and Electronic Table Games (ETG) in the Cherokee, NC area. The role involves ensuring proper operations, maintaining records, and adhering to safety standards.

Candidates must possess a valid driver's license, be at least 21 years of age, and have experience with electronic gaming devices. High school diploma or equivalent is required, with further electronics training being beneficial.

Qualifications

• Must be at least 21 years of age and have a valid driver’s license.
• One year experience in assembly, testing, and repair of electronic gaming devices.
• Ability to lift and carry 50 lbs. regularly.

Responsibilities

• Perform preventative maintenance on EGM’s and ETG’s.
• Complete accurate Incident Reports and maintain maintenance records.
• Ensure proper operations of the EGM’s and ETG’s via diagnostic tests.

Skills

Basic troubleshooting techniques

Basic knowledge of electricity

Good problem-solving skills

Basic Microsoft Office skills

Education

High school diploma or equivalent

Tools

Hand tools

Power tools

Job description

Overview

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, we build cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. This Technician position covers the Cherokee, NC area and region.

Responsibilities

• Perform preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM’s and ETG’s via diagnostic tests, software settings, and functional testing.
• Navigate Management Terminal (MT) daily to verify EGM’s status.
• Assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards.
• Maintain required maintenance records in a clear and precise manner.
• Complete detailed daily/weekly tech logs.
• Adhere to L&W's Field Service established standards, policies, and procedures.
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Ensure all tools and equipment used are kept in proper, safe, and working condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.
• Review customer issues with management and technical lead as they arise.

Qualifications

• Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required.
• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level.
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices.
• Basic understanding of network communication, and network troubleshooting.
• Must be able to lift and carry 50 lbs. on a regular basis for short distances.
• Transport heavy equipment using proper moving devices.
• Demonstrate safe and proper use of hand tools and power tools.
• Basic knowledge of PC operation, and security risks relating to PC operation.
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point).
• Ability to read and understand Light & Wonder schematics and service manuals.
• Ability to prepare conversion projects or installations with limited or no supervision.
• Ability to maintain good customer relations, both internally and externally.
• Basic knowledge of current Light & Wonder gaming devices to the assembly level.
• Good problem‑solving skills.
• Travel requirements may include working at other facilities within our department.

Education & Experience

High school diploma or equivalent. College level electronics training helpful.

Travel Requirements

Travel to other facilities within the department may be required.

Work Conditions

The working conditions are representative and typical of similar jobs in comparable organizations. Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder employees may be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure compliance with its regulatory and contractual commitments, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

Equal Opportunity Employment

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class. This job description does not constitute an offer of employment. For EEOC poster information, please consult our EEOC poster.