FIELD SERVICE TECH II

Light & Wonder; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Light & Wonder in Raleigh, North Carolina, seeks a dedicated technician to maintain and troubleshoot electronic gaming machines. The ideal candidate will have experience with gaming devices, solid troubleshooting skills, and a commitment to customer relations.

The position requires a high school diploma, valid driver's license, and lifting capabilities. Join our innovative team and play a significant role in shaping the gaming industry!

Qualifications

• Must be at least 21 years of age and maintain a valid driver’s license.
• One year experience in assembly, testing, and repair of electronic gaming devices.
• Ability to lift and carry 50 lbs regularly.
• Basic understanding of network communication and troubleshooting.

Responsibilities

• Perform preventative maintenance on EGM’s and ETG’s.
• Ensure proper operations of EGM’s via diagnostic tests.
• Complete accurate Incident Reports according to standards.
• Follow safety procedures for tools and equipment.

Skills

Troubleshooting techniques

Basic knowledge of electricity

Basic Microsoft Office skills

Problem-solving skills

Customer relations

Education

High school diploma or equivalent

College level electronics training

Tools

Hand tools

Power tools

Job description

Gaming

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting‑edge technology, products, and content for the most iconic casinos and operators across the globe.

This role will cover the Cherokee and Franklin North Carolina area and region.

Are you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry‑leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award‑winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award‑winning games at our customer sites. If you are ready to play, come join us and let’s make games!

Responsibilities

• Perform preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing.
• Navigate Management Terminal (MT) daily to verify EGM’s status.
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards.
• Complete required maintenance records in a clear and precise manner.
• Complete detailed daily/weekly tech logs.
• Adhere to L&W's Field Service established standards, policies, and procedures.
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Ensure all tools and equipment used are kept in proper, safe, and working condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.
• Review customer issues with management, and technical lead as they arise.

Qualifications

• Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required.
• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level.
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices.
• Basic understanding of network communication, and network troubleshooting.
• Must be able to lift and carry 50 lbs on a regular basis for short distances.
• Transport heavy equipment using proper moving devices.
• Demonstrate safe and proper use of hand tools and power tools.
• Basic knowledge of PC operation, and security risks relating to PC operation.
• Basic Microsoft Office skills (Outlook, Word, Excel, and PowerPoint).
• Ability to read and understand Light & Wonder schematics and service manuals.
• Able to prepare conversion projects or installations with limited or no supervision.
• Ability to maintain good customer relations, both internally and externally.
• Basic knowledge of current Light & Wonder gaming devices to the assembly level.
• Good problem‑solving skills.
• Travel requirements may include working at other facilities within our department.

Education

High school diploma or equivalent.

College level electronics training helpful.

Work Conditions

The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.