Field Service Technician II

Toshiba America Business Solutions, Inc.; Town of Cazenovia (NY); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Fleet vehicle and gas card

Benefits package

Career growth opportunities

Job summary

Toshiba America Business Solutions is seeking a Field Service Technician II to support East Syracuse and surrounding sites. You will maintain, repair, install, and upgrade office technology, including printers and copiers, ensuring optimal performance for customers.

The role emphasizes hands-on work, customer interaction, and continuous learning with on-the-job training and safety standards; you will mentor junior techs and document service activity.

Qualifications

• High School Diploma or GED required.
• 3+ years in technical repair, service, or installation of copier/office equipment.
• Intermediate computer skills and electro-mechanical aptitude.
• Valid driver's license and auto insurance for company vehicles.

Responsibilities

• Maintain, service, and repair printers, copiers at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule.

Skills

Technical repair

Installation

Customer training

Support

Education

High School Diploma or GED

Job description

Join Toshiba America Business Solutions as a Field Service Technician II in East Syracuse, NY.

You’ll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you’ll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.

Every day brings new opportunities to solve technical challenges, support customers and keep business‑critical technology running smoothly.

If you enjoy hands‑on work, continuous learning, and working directly with customers, you’ll have the opportunity to build your expertise across industry‑leading office technology.

What You’ll Do

• Maintain, service, and repair printers, copiers, and other office technology at customer locations
• Provide product training and support to customers
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule effectively
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• Accurately document service activities and follow safety policies and procedures
• Provide guidance to less experienced technicians to support first‑call efficiency

What You’ll Bring

• High School Diploma or GED
• 3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products
• Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience
• Intermediate computer skills and strong electro‑mechanical aptitude
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business

Earn Well

• $20.00-$23.00 hourly rate, depending on experience.
• Monthly Performance Based Technician Bonus up to $450 per month.
• Fleet vehicle and gas card.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre‑tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.