Field Superintendent

Premise One; Chandler (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Premise One is seeking a Field Superintendent in Chandler, Arizona to direct and oversee teams for project work and field service. The role requires strong leadership qualities and proven experience in customer service, along with the ability to manage multiple projects.

The ideal candidate will have at least 4 years of relevant supervisory experience, communicate effectively with clients, and possess a High School diploma or GED. Experience with AV, Security, Access Control is essential.

Qualifications

• 4+ years of relevant experience in project supervision covering AV, Security, Access Control, Infrastructure Cabling and Service Contracts.
• Self-motivated with strong leadership and problem-solving skills.
• Ability to manage multiple projects or service tickets.

Responsibilities

• Direct and oversee teams for project work and field services.
• Ensure successful completion of projects and service calls.
• Lead subcontractors and validate service tickets.

Skills

Leadership

Customer service

Project management

Communication

Problem-solving

Microsoft Office proficiency

Mathematical skills

Ability to travel

Education

High School diploma or GED equivalency

Tools

Basic hand tools

Job description

The Field Superintendent will direct and oversee teams on both project work and field service positions to meet all daily tasks, ensure successful completion of Premise One Projects, and oversee execution of Service Calls according to established standards.

Responsibilities and Duties

• Ability to lead multiple jobs and teams
• Ability to lead direct reports in all aspects of the installation of projects or client service calls
• Provides outstanding customer service and maintains the highest service standards
• Able to implement project plans while maintaining quality assurance and schedule
• Collect data, as-built, pictures, and any other deliverables needed for Project Closeout
• Ability to lead, direct and track progress of subcontractors
• An understanding of working for a general contractor, SOV billing requirements and accelerated project schedules
• Review and validate service ticket notes and provide approval for client billings
• Accurately record all work (notes, pictures, communications) daily in online tickets and timecards
• Provide suggestions for improved field service processes
• Field, respond to and dispatch service technicians as dictated by client SLA’s
• Performs full stack troubleshooting, service, and repair of low voltage systems in commercial and/or enterprise environments
• Manage timesheets, and schedule of team as needed
• Conducting site surveys using blueprints, floor plans and visual site inspections
• Understand commissioning and tuning philosophies for all integrated systems, Security, Audio, Visual, Access Control and Infrastructure Cabling
• Provide daily report of project and/or ticketing progress
• Initiate daily team safety meetings and document minutes

Qualifications

• 4+ years of relevant experience in a project supervisor position covering AV, Security, Access Control, Infrastructure Cabling and Service Contracts/Ticketing
• Verifiable experience in managing a project lead and team with reporting back to the Project Manager or customer
• Must be self‑motivated, demonstrate leadership skills and problem‑solving skills to guide project teams to completion
• Must have the ability to effectively communicate in a professional manner to provide direct updates to clients/customers and Premise One Leadership team
• Demonstrate the ability to manage multiple projects or service tickets at once, at times with different customers
• Must have basic hand tools to successfully perform a project
• Review drawings/blueprints and other customer related documents to successfully manage all projects
• Must be able to travel, as needed for assigned customer accounts
• Performs other duties as assigned

Skill Requirements

• Must possess at least a High School diploma or GED equivalency
• Must be proficient with Microsoft Office (Word, Excel, and MS Project)
• Competent problem‑solving ability with strong mathematical and communication skills
• Must be willing to travel, as needed for assigned customer accounts
• Ability to handle physical workload as related to daily responsibilities
• Must be willing to work overtime
• Must be willing to work weekends
• Must be willing to work out of town

Interaction with Others

Must be able to follow Company policies; receive directions from others; work effectively with co‑workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the Company's work force in actions, words and deeds.

Experience

Three to Five years related experience and/or training required.

Language Skills

Ability to read and interpret documents, write correspondence, and communicate effectively with others and third parties, preferably, and sometimes exclusively, in English.

Mathematical Skills

Competent ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Competent ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Competent ability to define problems, collect data, establish facts, and draw valid conclusions in situations where only limited standardizations exists.

Certificates, Licenses, Registrations

• Driving is a requirement for this position therefore A valid driver's license is required. The employee's motor vehicle record will be subject to the policies and provisions contained in the company's Fleet Safety Program.

Additional Credentials

• First‑Aid and CPR Certification a plus
• Manufacturer Certifications a plus
• Industry Certifications a plus