Field Service Technician II

USA MOT Motion Industries, Inc.; Lafferty (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation & holidays

Job summary

Motion Industries, Inc. is seeking a Field Service Technician II to perform on-site services for hydraulics, repair, maintenance, and installations with regional responsibility for equipment and systems.

The role requires diagnosing problems, performing upgrades, and delivering customer-focused service. The ideal candidate has a technical degree and 3–5 years of related experience, with strong communication skills and the ability to work with customers and teams to ensure satisfaction.

Qualifications

• Typically requires a technical degree and 3–5 years of related experience.

Responsibilities

• Performs on-site services for new and existing clients, including on-site emergencies and upgrades.
• Installs, diagnoses, repairs and supports equipment at customer sites.
• Leads small to moderate projects at customer sites as needed.
• Provides technical support and training to customers on system equipment.
• Ensures compliance with safety standards and regulatory requirements.

Skills

Hydraulic schematics

Shop equipment safety

Verbal & written communication

Customer issue resolution

Education

Technical degree

Job description

SUMMARY

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis. Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites. Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts. Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs. Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations. Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards. Provides technical support and training to customers on operational or maintenance aspects of system equipment. Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction. Assists less experienced Field Service Technicians with addressing customer needs. May lead small to moderate projects at customer sites. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS

Push/pull up to 100 pounds Lift/carry up to 100 pounds Lift bulky objects Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.