Field Service Technician II

USA MOT Motion Industries, Inc.; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Motion Industries in Tucson, AZ, is seeking a Field Service Technician II to perform installation, diagnostics, repair and ongoing support for hydraulic equipment at customer sites.

The role requires a technical degree with 0–3 years of related experience, strong ability to read hydraulic schematics, and excellent communication skills for coordinating with customers and colleagues. Travel is required to provide on-site service and on-call repairs as needed.

Qualifications

• Typically requires a technical degree and 0–3 years of related experience or an equivalent combination.
• Ability to read hydraulic schematics.
• Excellent verbal and written communication skills.

Responsibilities

• Install, diagnose, repair and support equipment at customer sites.
• Diagnose problems, assess extent, document findings, decide on parts.
• Provide technical training to customers on operation and maintenance.
• On-site service for new and existing clients, including on-call repairs.
• Ensure compliance with safety standards and regulations.

Skills

Hydraulic schematics

Shop equipment safety

Customer communication

On-site diagnostics

Education

Technical degree

Job description

SUMMARY:

Under direct supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES:

• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.
• Perform on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.

EDUCATION & EXPERIENCE:

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS:

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor.
• Noise level may be loud at times.

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.