Field Service Technician II

RXinsider LTD.; Hayward (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

RXinsider LTD. is seeking a Field Service Technician to install, calibrate, and service Rees monitoring equipment at customer facilities. You will travel to client sites, verify configurations, perform diagnostics, and ensure regulatory-compliant readings.

The role requires strong IT/networking skills, the ability to read schematics, and excellent customer service to support ongoing preventive maintenance updates and issue resolution.

Qualifications

• High school diploma or equivalent; technical certifications or associate degree preferred.
• Minimum of 2 years as a Rees Technician and/or 3 years industry experience installing and repairing Rees monitoring equipment.
• Experience with electrical, mechanical, or computer networking equipment.
• Ability to read schematics, mechanical drawings, and technical documentation.
• Strong problem-solving and customer service skills.
• Valid driver’s license and ability to operate a company or personal vehicle.

Responsibilities

• Install, maintain, and troubleshoot monitoring equipment in customer facilities.
• Verify setup and configuration of Rees equipment for proper functionality.
• Diagnose and repair issues identified during calibrations.
• Calibrate and inspect equipment to ensure accurate readings and regulatory compliance.
• Document job status, IOQ data, and inventory of parts on site.
• Communicate with customers and collaborate with technical support to resolve issues.
• Travel to customer sites within designated region to perform service.

Skills

IT networking

customer-facing

troubleshooting

electrical/low-voltage

Cat5/Cat6

calibration experience

problem-solving

reading schematics

Education

High school diploma or equivalent

technical certifications/associate degree

Tools

Test meters

diagnostic tools

Job description

Must have strong computer, IT, networking skills, customer-facing ability, and extensive travel availability.

Prefer Electrical/low-voltage, Cat5/Cat6, validation/CQV, mapping, and calibration experience.

Job Summary

The Field Service Technician will ensure accurate calibrations and efficient execution of tasks, will actively engage with customers to provide updates on annual preventive maintenance and address service-related issues.

Key Responsibilities:

• Responsible for installation, maintenance, and troubleshooting of monitoring equipment used in customer facilities.
• Verifying the set up, and configuration of Rees monitoring equipment in customer environments, ensuring proper functionality and compatibility.
• Diagnose and troubleshoot technical issues with Rees monitoring equipment that are identified during calibration executions.
• Perform repairs and maintenance tasks on a wide range of electronic and mechanical components within Rees monitoring systems.
• Calibrate and inspect Rees monitoring equipment to ensure accurate readings and compliance with industry standards and regulations.
• Read and interpret schematics, mechanical drawings, and technical documentation to effectively carry out repairs and maintenance procedures.
• Utilize a variety of test meters and diagnostic tools to identify equipment malfunctions and perform accurate assessments and calibrations.
• Responsible for reviewing job plans prior to installation and submitting job status updates in accordance with project requirements.
• Accountable for recording data to support IOQ protocols.
• Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
• Communicate with customers to provide project updates, address service-related inquiries, and deliver exceptional customer support.
• Collaborate with technical support teams to elevate and resolve complex technical challenges.
• Travel to various customer facilities within the designated region to fulfill job responsibilities, providing timely and reliable service.
• Other duties as assigned

Minimum Essential Requirements

• High school diploma or equivalent; relevant technical certifications or associate degree preferred.
• Minimum of 2 years of experience as a Rees Technician and / or 3 years industry experience, with a proven track record of successful installations, using problem-solving skills and can think analytically to troubleshoot complex technical issues, and repair Rees monitoring equipment.
• Experience working with electrical, mechanical, or computer networking equipment.
• Proficiency in interpreting schematics, mechanical drawings, and technical documentation.
• Familiarity with a wide range of test meters and diagnostic tools used in electronics and equipment maintenance.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Excellent communication and customer service skills, capable of interacting professionally with customers.
• Ability to work independently, manage time efficiently, and prioritize tasks to meet service deadlines.
• Physical ability to lift 75 pounds and climb OSHA approved equipment.
• Professional appearance and appropriate personal hygiene.
• A valid driver's license, a clean driving record, and the capability to operate a company or personal vehicle are required.
• Strong attention to detail and commitment to maintaining accurate records and inventory.
• Flexibility to adapt to changing work environments and requirements.