Field Service Technician II

Rees Scientific Corporati; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Rees Scientific Corporation is seeking a Field Service Technician II to install, calibrate, and service monitoring equipment at customer facilities across the Chicago region. You will verify configurations, interpret schematics, and ensure equipment performs to industry standards.

A strong IT background and customer-facing skills are essential. Responsibilities include on-site troubleshooting, recording data for IOQ, maintaining parts inventory, and collaborating with support teams to resolve

Qualifications

• High school diploma or equivalent; technical certifications preferred.
• Strong computer, IT and networking skills are required.
• Excellent customer-facing and communication abilities.

Responsibilities

• Install, maintain, and troubleshoot monitoring equipment at customer facilities.
• Verify setup and configuration for proper functionality.
• Calibrate and inspect equipment to ensure accurate readings.
• Read schematics and technical documentation to perform maintenance.
• Travel to customer sites within the designated region.
• Provide project updates and exceptional customer support.
• Maintain inventory and records of parts required for on-site service.
• Escalate complex issues with technical support teams.

Skills

Computer networking

Customer service

IT skills

Calibration experience

Education

High school diploma or equivalent

Technical certifications or associate degree preferred

Tools

Test meters

Diagnostic tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician II

Full Time Technical Chicago, Chicago, IL, US

3 days ago Requisition ID: 1175

Salary Range: $55,000.00 To $70,000.00 Annually

MUST READ BEFORE YOU APPLY

Must have strong computer, IT, networking skills, customer-facing ability, and extensive travel availability.

Prefer Electrical/low-voltage, Cat5/Cat6, validation/CQV, mapping, and calibration experience.

Job Summary

The Field Service Technician will ensure accurate calibrations and efficient execution of tasks, will actively engage with customers to provide updates on annual preventive maintenance and address service-related issues.

Key Responsibilities:

• Responsible for installation, maintenance, and troubleshooting of monitoring equipment used in customer facilities.
• Verifying the set up, and configuration of Rees monitoring equipment in customer environments, ensuring proper functionality and compatibility.
• Diagnose and troubleshoot technical issues with Rees monitoring equipment that are identified during calibration executions.
• Perform repairs and maintenance tasks on a wide range of electronic and mechanical components within Rees monitoring systems.
• Calibrate and inspect Rees monitoring equipment to ensure accurate readings and compliance with industry standards and regulations.
• Read and interpret schematics, mechanical drawings, and technical documentation to effectively carry out repairs and maintenance procedures.
• Utilize a variety of test meters and diagnostic tools to identify equipment malfunctions and perform accurate assessments and calibrations.
• Responsible for reviewing job plans prior to installation and submitting job status updates in accordance with project requirements.
• Accountable for recording data to support IOQ protocols.
• Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
• Communicate with customers to provide project updates, address service-related inquiries, and deliver exceptional customer support.
• Collaborate with technical support teams to escalation and resolve complex technical challenges.
• Travel to various customer facilities within the designated region to fulfill job responsibilities, providing timely and reliable service.
• Other duties as assigned
• High school diploma or equivalent; relevant technical certifications or associate degree preferred.
• Minimum of 2 years of experience as a Rees Technician and / or 3 years industry experience, with a proven track record of successful installations, using problem-solving skills and can think analytically to troubleshoot complex technical issues, and repair Rees monitoring equipment.
• Experience working with electrical, mechanical, or computer networking equipment.
• Proficiency in interpreting schematics, mechanical drawings, and technical documentation.
• Familiarity with a wide range of test meters and diagnostic tools used in electronics and equipment maintenance.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Excellent communication and customer service skills, capable of interacting professionally with customers.
• Ability to work independently, manage time efficiently, and prioritize tasks to meet service deadlines.
• Physical ability to lift 75 pounds and climb OSHA approved equipment.
• Professional appearance and appropriate personal hygiene.
• A valid driver's license, a clean driving record, and the capability to operate a company or personal vehicle are required.
• Strong attention to detail and commitment to maintaining accurate records and inventory.
• Flexibility to adapt to changing work environments and requirements.