Field Service Technician II

Imperial Brady; Grand Prairie (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Flexible spending accounts

Educational reimbursement

Paid time off

Adoption assistance

Job summary

Imperial Brady, a leading packaging solutions provider, seeks a Field Service Technician II to diagnose, maintain, and repair packaging machinery across customer sites. You will work with various packaging equipment types, including Case Erectors, Stretch, and Shrink film systems, and perform PLC-related program changes.

The role requires reading schematics, on-site customer service, and ability to train junior staff.

Qualifications

• Associates or higher in Mechanical or Electrical field or related experience.
• 5+ years in Secondary Packaging Equipment or similar environment.
• PLC experience and basic programming skills required.

Responsibilities

• Diagnose, identify, and troubleshoot industrial packaging equipment.
• Lead installation crews and perform installation, maintenance, and repairs.
• Read and interpret technical manuals and blueprints.

Skills

Troubleshooting

PLC knowledge

Electrical & mechanical maintenance

Customer service

Team leadership

Education

Associates or higher in Mechanical/Electrical

5+ years packaging equipment experience

Tools

PLC programming

Microsoft Excel

Outlook

SharePoint

Salesforce CRM

Job description

Description & Requirements

We are in search of a Field Service Technician II to join our growing team. This role will have the knowledge required to test, diagnose, maintain, and repair packaging machinery. Work requires knowledge of various trades and would perform a wide variety of electrical and mechanical maintenance and service work on various types of packaging equipment. This technician will have had exposure to most Manufacturers Secondary packaging equipment. Requires PLC communications and program modification capabilities.

Job Description

We are in search of a Field Service Technician II to join our growing team. This role will have the knowledge required to test, diagnose, maintain, and repair packaging machinery. Work requires knowledge of various trades and would perform a wide variety of electrical and mechanical maintenance and service work on various types of packaging equipment. This technician will have had exposure to most Manufacturers Secondary packaging equipment. Requires PLC communications and program modification capabilities.

Responsibilities Include

• Diagnose, Identify, and Troubleshooting Industrial Packaging Equipment
• Conduct installation, maintenance, and repair work and run/lead Installation Crews.
• Ability to read and interpret technical manuals and blueprints
• Face-to-Face Customer Service - Maintaining open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence.
• Professionally build customer relationships through solution-oriented communication and service, both on-site and phone support.
• Identify and participate in sales opportunities such as Maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities.
• Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly.
• Properly document, label, and return all defective parts resulting from the repair.
• Comply with all safety policies, practices, and procedures always
• Work as a member of the local and national teams to provide efficient service to all accounts.
• Supervise and train junior maintenance staff
• Experience in repair or packaging field products required - Firm understanding of Case Erectors, Stretch, and Shrink film equipment.
• Perform film audits and be able to identify film issues and resolutions.
• Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training.
• Must be self-motivated with the ability to lead a team and or work & think well independently.
• Complete and pass all factory certification courses as the Field Service Training Program dictates.
• Excellent written and oral skills required for service call reporting.
• Strong service time management skills preferred.
• Basic PLC skills - can write simple logic, interface with equipment and can make simple program changes. Has successfully attended formal PLC training. Must be proficient in Microsoft Excel, Outlook, SharePoint, and Salesforce CRM
• Must have a valid drivers' license and safe driving history.
• Must be able to drive a forklift.
• Must be able to use a smartphone and any related applications required for the job or timekeeping.
• Supply and maintain your own tools and test equipment with the appropriate calibration ensuring all tools and car stock parts are kept safe and secure.
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.

The Ideal Candidate Will Have

• Associates or higher degree from a vocational school or college with a focus in the Mechanical or Electrical field and/ or 5+ years relevant and recent experience working in Secondary Packaging Equipment or similar environment.
• PLC Experience

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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