Field Service Technician II

Mitsubishi Electric Power Products, Inc.; Atlanta (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company in power solutions is seeking a technician for remote service support tasks. The role involves troubleshooting and repairing uninterruptible power supplies while providing exceptional customer service. The ideal candidate will have technical expertise in electrical systems, effective communication skills, and a commitment to quality service. Join us to enhance our team and make a significant impact in the power management industry.

Qualifications

• 4 years of experience in troubleshooting electrical products.
• OSHA-10 construction and NFPA-70E certification required.
• Ability to read detailed schematics.

Responsibilities

• Perform on-site customer service for power quality products.
• Inspect, test, and document failed products.
• Schedule and provide emergency technical support.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Problem Solving

Education

Associates in Electrical Electronics

Tools

Electrical Equipment Testing

Mechanical Test Equipment

Microsoft Office

MRP/ERP Systems

Job description

Position type Remote (for positions required to be located in specific geography)

POSITION SUMMARY

Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers for the Service Center Division. Schedule technical sales or service support for customers including emergency service calls.

ESSENTIAL FUNCTIONS

• Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenancefield modification, and testing.
• Provide technical support to internal and external customers, including third-party service organizations and end users.
• Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status.
• Schedule and provide emergency technical support and field service on an on-call basis.
• Work with other MEPPI departments to determine product solutions for improved performance and protection.
• Attend daily project meetings as required.
• Identify, evaluate, and repair routine product failures. Identify and escalate non routine product failures to Supervisor.
• Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., recommend battery upgrades).
• Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
• Maintain service records and documentation of services provided. Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.
• Guide less experienced technicians on troubleshooting system failures.
• Submit accurate expense reports into the Company for reimbursement in a timely manner in accordance with Company policies.

EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:

• Associates in Electrical Electronics or related technical field with 4 years of experience in troubleshooting and repair of a technical, electrical and/or electronic product, or equivalent education and experience.
• Intermediate knowledge of UPS products, services, and peripherals including knowledge of common electrical equipment used in data centers.
• Advanced knowledge and proficiency of mechanical and electronic test equipment including operation, data collection and data reporting.
• Basic knowledge of communication and networking protocols.
• OSHA-10 construction and NFPA-70E certification.
• Advanced interpersonal, communication and presentation skills required to communicate with customers, employees and suppliers.
• Advanced analytical and problem-solving skills.
• Ability to read and understand detailed equipment schematics and facility one-line drawings
• Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.

Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status.

Notice to Agency and Search Firm Representatives: Mitsubishi Electric Power Products, Inc. is n ot accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Mitsubishi Electric Power Products, Inc. e mployee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Mitsubishi Electric Power Products, Inc . No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.