Field Service Technician II

Sugar Hollow Solar Inc; Asheville (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employer paid Basic Life

Supplemental plans-STD, Accident, Core

EAP

HSA

Teladoc

Wellness Program

Generous PTO

Paid Holidays

Paid Parental Leave

Retirement Savings Plan

Career Development plans

Job summary

Sugar Hollow Solar, based in Asheville, NC, seeks a Field Service Technician II to maintain residential and commercial solar PV systems, perform routine cleaning, and conduct basic troubleshooting. You will interpret data, replace components, and follow OSHA safety standards in fieldwork.

The role emphasizes meticulous documentation, customer interactions, and teamwork with the Field Service Technician I group, supporting high-quality solar installations and ongoing system performance.

Qualifications

• High School Diploma or equivalent-required
• Valid driver’s license with safe driving record-required
• Minimum of two years’ experience with renewable energy, construction, roofing, electrical or related field-required

Responsibilities

• Performs routine cleaning of residential and commercial solar panels to maintain energy production and system efficiency
• Performs preventative maintenance on Sugar Hollow Solar signature solar systems
• Conducts basic troubleshooting of solar PV systems, identifying common performance or operational issues on equipment on approved SHS Current Offerings
• Interprets basic system data and monitoring platforms to support issue identification
• Completes minor electrical repairs on SHS signature systems, including connector replacement, wiring adjustments and basic component fixes
• Documents service work and findings accurately and communicates with appropriate team members regarding unresolved or complex issues
• Removes and replaces solar modules, optimizers or other components under direction or utilizing established procedures
• Adheres to all OSHA and Sugar Hollow Solar safety standards, including safe access and navigation of rooftops that includes all fall protection, PPE usage and general safe work practices
• Supports Field Service Technician I in the field, providing guidance and assistance when appropriate
• Represents Sugar Hollow Solar at the highest level of professionalism when interacting with stakeholders, including residential customers, commercial site contacts and internal staff

Skills

Rooftop safety

Solar energy systems knowledge

Electrical troubleshooting

Diagnostics ability

Strong communication skills

Safety procedures adherence

Independent work style

Team collaboration

Education

High School Diploma or equivalent

Job description

At Sugar Hollow Solar, we are fueled by the belief that humans can flourish on this planet in an ecologically sustainable way, and the pathway to get there starts with abundant clean energy!

Based out of Asheville, NC, Sugar Hollow Solar offers energy solutions for homes, farms, small businesses and other commercial properties by designing and installing solar electric systems (rooftop or ground-mounted), battery backup systems and EV charger stations, as well as, systems maintenance.

Sugar Hollow Solar has grown into Western North Carolina's largest solar installer, having completed over 900 installations with an unwavering commitment to quality and integrity. Our mission is to preserve this beautiful planet for ourselves and future generations by transitioning our community to clean, renewable energy, using business as a positive force for change!

Sugar Hollow Solar is hiring a brand new Field Service Technician II! The Field Service Technician II at Sugar Hollow Solar is a field-based role responsible for maintaining residential and commercial solar PV system performance through preventative maintenance, basic troubleshooting and minor electrical repairs. This position interprets system data to identify issues, completes component replacements using established procedures and documents and communicates service findings. The Technician II follows all OSHA and company safety standards, supports Field Service Technician I team members and represents Sugar Hollow Solar professionally when interacting with customers and stakeholders.

Our ideal candidate is an exceptional technically proficient problem-solver, detail oriented with a strong commitment to safety, has a track record of effective communication, is detail oriented and believes in the power of renewable energy!

Job Duties & Responsibilities

• Performs routine cleaning of residential and commercial solar panels to maintain energy production and system efficiency
• Performs preventative maintenance on Sugar Hollow Solar signature solar systems
• Conducts basic troubleshooting of solar PV systems, identifying common performance or operational issues on equipment on approved SHS Current Offerings
• Interprets basic system data and monitoring platforms to support issue identification
• Completes minor electrical repairs on SHS signature systems, including connector replacement, wiring adjustments and basic component fixes
• Documents service work and findings accurately and communicates with appropriate team members regarding unresolved or complex issues
• Removes and replaces solar modules, optimizers or other components under direction or utilizing established procedures
• Adheres to all OSHA and Sugar Hollow Solar safety standards, including safe access and navigation of rooftops that includes all fall protection, PPE usage and general safe work practices
• Supports Field Service Technician I in the field, providing guidance and assistance when appropriate
• Represents Sugar Hollow Solar at the highest level of professionalism when interacting with stakeholders, including residential customers, commercial site contacts and internal staff

Qualifications

• High School Diploma or equivalent-required
• Valid driver’s license with safe driving record-required
• Minimum of two years’ experience with renewable energy, construction, roofing, electrical or related field-required

Knowledge Skills and Abilities

• Demonstrated experience with rooftop work and safe access practices
• Solid understanding of solar energy systems
• Basic electrical knowledge and troubleshooting capability required
• Ability to perform basic system diagnostics and identify common issues
• Familiarity with electrical components, wiring and safe repair practices
• Ability to read and interpret basic plans, diagrams or system layouts
• Ability to work independently while knowing when to escal...
• Proficient with mobile devices, service software and monitoring platforms
• Strong attention to detail
• Desire to create quality work and the desire to grow
• Ability to take direction and follow protocol
• Strong problem-solving abilities
• Ability to always follow safety procedures and standardized maintenance practices
• Excellent communication skills
• Dependable and self-motivated, able to complete tasks, even with minimal supervision
• A team-oriented and strong work ethic mindset

Rate: $22-$24/hr

Benefits & Perks Include

• Medical, Dental and Vision
• Employer paid Basic Life
• Supplemental plans-STD, Accident, Critical Illness
• EAP
• HSA
• Teladoc
• Wellness Program
• Generous PTO
• Pd Holidays
• Pd Parental Leave
• Retirement Savings Plan
• Career Development plans

Sugar Hollow Solar is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.