Field Service Technician II

Nordson Corporation; Amherst (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Nordson Corporation is seeking a Field Service Technician II to install, troubleshoot, and maintain Nordson IC systems across customer sites in the United States. This role demands strong electro-mechanical troubleshooting experience and the ability to provide training to customers and personnel.

The ideal candidate will have a technical background, effective problem-solving skills, and a proactive attitude towards service improvement. Minimal travel is involved, but candidates should be prepared for a field environment.

Qualifications

• 3–5 years of relevant industrial service, maintenance, or installation experience.
• Experience troubleshooting electro-mechanical systems required.
• Strong problem-solving skills and the ability to work independently.

Responsibilities

• Install and support standard equipment and system implementations.
• Troubleshoot, diagnose, and repair equipment issues.
• Deliver training on standard operation and maintenance.

Skills

Problem-solving skills

Electro-mechanical troubleshooting

Effective communication

Microsoft Office proficiency

Education

Associate’s degree or technical certificate

3–5 years industrial service experience

Tools

Basic PLC systems

Robotics or automation systems knowledge

Job description

Job Summary

The Field Service Technician II installs, troubleshoots, and maintains Nordson IC systems, including liquid, container, and cold materials systems at customer sites. This role operates with moderate independence, handling standard installations and service issues while supporting more complex projects. The position also provides basic training to customers and internal personnel and contributes to maintaining strong customer relationships.

Essential Job Duties & Responsibilities

• Perform installation and on-site support for standard equipment and system implementations.
• Partner with project managers and senior technicians to execute installation activities.
• Act as a site lead for smaller or less complex installations, ensuring safe and effective execution.
• Troubleshoot, diagnose, and repair equipment issues of moderate complexity.
• Replace parts and components; elevate complex or recurring issues as appropriate.
• Provide service and preventative maintenance support to existing customers.
• Apply working knowledge of mechanical, electrical, and basic PLC systems to resolve issues.
• Conduct system audits and document maintenance procedures, parameter settings, and service activities.
• Deliver training to customers and local personnel on standard operation and maintenance of equipment.
• Ensure compliance with Nordson procedures and safety standards.
• Support continuous improvement by identifying common service issues and recommending solutions.
• Maintain accurate service documentation and reports.
• Assist in the development and refinement of training materials.
• Perform other duties as assigned.

Education & Experience Requirements

• Associate’s degree or two-year technical certificate, or 2‑4 years’ experience in lieu of degree/certificate.
• 3–5 years of relevant industrial service, maintenance, or installation experience.
• Experience troubleshooting electro‑mechanical systems required.
• Basic PLC troubleshooting skills required.
• Exposure to robotics or automation systems preferred.

Preferred Skills & Abilities

• Strong problem‑solving skills with ability to diagnose moderately complex issues.
• Effective communication skills and ability to interact with customers professionally.
• Ability to work independently on routine assignments and collaboratively on larger projects.
• Organized and detail-oriented with solid documentation skills.
• Proficient in Microsoft Office.
• Demonstrated ability to learn and adapt in a technical environment.
• Willingness and ability to travel extensively, including occasional international travel.

Working Conditions & Physical Demands

Field environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

None; minimal travel, estimated 70%–90% depending on candidate location.