Field Service Technician I - Sacramento, CA

FOBA; Sacramento (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician I to deliver exceptional customer service and perform maintenance and repairs on vital instrumentation. This role offers a comprehensive training program and the opportunity to work remotely, with a focus on providing high-quality service to municipal and industrial clients. Enjoy a supportive work environment with full benefits from day one, including a company car and performance bonuses. If you have a passion for technical service and customer interaction, this position could be your next career move.

Benefits

Company car (maintenance & fuel covered)

Cell phone

Corporate credit card

Medical/dental/vision insurance

401(k) with company match

Paid Time Off (up to 17 days/year)

Up to 40 hours Paid Sick Leave

Performance bonuses (up to $3,500/year)

Qualifications

• Basic mechanical aptitude is essential; experience with preventative maintenance is a plus.
• 1+ years of field service or customer-facing experience preferred.

Responsibilities

• Perform preventative maintenance and routine repairs on Hach devices.
• Provide positive customer experience and serve as on-site contact for technical issues.
• Submit accurate service reports impacting billing and inventory.

Skills

Basic mechanical aptitude

Preventative maintenance

Customer service

Education

High School Diploma

Associate/Technical degree

Job description

About the role:

The Field Service Technician I is responsible for delivering high-quality customer service, performing preventative maintenance, routine repairs, and calibration/verification of Hach devices at customer sites. The customer base includes municipal (e.g., drinking and wastewater treatment facilities) and industrial (e.g., power plants, food and beverage plants).

This position is part of the North America Field Service Team, based in Sacramento, CA (or within 25 miles of downtown Sacramento), and will be remote.

Why do you want this job:

• Comprehensive 10-week training: 8 weeks in the field with a trainer & 2 weeks classroom training in Loveland, CO.

• Post-training schedule: 4 shifts/week, 10-hour days, based on workload.

• Company car (maintenance & fuel covered), cell phone, corporate credit card.

• Full benefits from day one: medical/dental/vision, 401(k) with company match, Paid Time Off (up to 17 days/year), up to 40 hours Paid Sick Leave, and up to $3,500/year in performance bonuses.

• Support staff available to assist you in customer service.

• Opportunities for growth and development.

In this role, you will:

• Perform preventative maintenance, routine repairs, and calibration/verification of instrumentation following company standards.

• Provide a positive customer experience and serve as on-site contact for technical issues.

• Submit accurate service reports impacting billing, inventory, and instrument history.

• Follow safety practices as per company policy.

• Perform administrative tasks related to service visits.

• Travel 60-75% within a 2-hour radius around Southern California, with up to 8 nights away per month with company-paid accommodations and meals.

Are you qualified?

• HS Diploma or equivalent required; Associate/Technical degree preferred, or combination of education and experience.

• Basic mechanical aptitude is essential; experience with preventative maintenance and diagnostics is a plus but not required.

• 1+ years of field service or customer-facing experience preferred.

• Valid Driver’s License with a clean driving record required.

Compensation and Benefits:

The salary range is $30.00 - $32.00 USD/hour, with eligibility for Incentive Pay. Benefits include paid time off, medical/dental/vision insurance, and 401(k).

Note: Compensation details are subject to change and depend on various factors including experience, location, and organizational needs.

Additional Information:

We are committed to equal opportunity employment and provide reasonable accommodation for applicants with disabilities. For assistance, contact [e-mail].